SILAC Insurance Company is one of the fastest-growing insurance companies in the nation and continues to be a top contender in the industry. SILAC offers industry-leading annuity products that help individuals prepare for retirement. Teams can align around a shared vision of providing clean, simple & competitive products for clients, delivering best-in-class service to agents & business partners, and propelling the success of our employees.

With a fast-growing team of more than 300 employees, we are committed to remaining adaptable, innovative, and trustworthy for our clients, agents, and employees.

We hold true to our core values: Adaptability & Continuous Improvement, Transparency & Trust, Honesty & Integrity, Teamwork & Collaboration, and Gratitude & Compassion. At SILAC Insurance Company, we welcome and encourage diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone.

Since 2016, we have received numerous regional and national awards for our products, business, and workplace culture. To name a few: Regional Top Workplace Award for 2016, 2017, 2020, 2021 & 2022. National Top Workplace Award for 2022 & 2023. Top Workplace in Compensation & Benefits, Leadership, & Finance Industry. WINK 2019 Trailblazer Award. S&P Global Market Intelligence 2020 - 3rd Fastest Growing Life Insurance Company.

Full Time or Part Time: Full Time
Work Schedule: Shift starts between 8:30AM and 9:00AM ET
Schedule Type: In-Office

SILAC Insurance Company provides an extensive variety of benefits that includes: Medical, Dental, Vision, Health/Flexible Savings Account, 401(k) & ROTH, Pet Insurance, Parental Leave, Paid Time off, 10 Paid Holidays, Birthday Pay, Paid Volunteer Time, Employee Assistance Program, and Tuition Reimbursement. Please inquire about more information about other benefits and perk offerings.

Responsibilities:

As a Service Desk Support Specialist II, you will work directly with members of all departments at all levels of the business to provide technical assistance for workstation hardware and software issues. You will also handle escalated incidents that require advanced researching and troubleshooting. This role requires patience, empathy, and understanding in a fast-paced and evolving environment.

Some administrative duties are intertwined in the role of a Service Desk Support Specialist II. These include maintaining and supporting workstation configurations, monitoring inventory levels, updating applications, and providing direct communication between the business and IT units for high-level incidents.

You will be required to participate in the Service Desk's weekly on-call rotation. This is a paid after-hours service to provide support to the business for critical incidents and outages. This role will function out of our Carmel, IN office, which is home to many of our executive team. Supporting them will be a priority for this position. As such, integrity and knowledge to support high-level business leaders with technology needs is a must.

Required

• CompTIA A+ certified, or the ability to complete certification exam within 90 days of employment.
• 2 years hands-on corporate support experience with a 100+ user environment.
• Exceptional troubleshooting and research abilities
• Ability to communicate effectively to users without technical background.
• In-depth understanding and experience with MS Office Suite including Teams, Word, Excel, and Outlook.
• Solid organizational skills and the ability to multi-task and prioritize workloads.
• High level of integrity, trustworthiness, and confidence.
• Strong written and oral communication skills

At SILAC Insurance Company, our core values are not just a requirement, they are a standard by which we live. These values are incorporated every day, whether we are discussing ideas for new projects and procedures, finding a resolution for a customer's problem, or recruiting new talent. It is just one of the many things that make SILAC Insurance Company a Top Workplace.

We celebrate a diverse and inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal-opportunity workplace and strive to be a place where every employee feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.