Job description
Troubleshooter and Customer-Focused?
Great Communicator with strong technical skills?
Looking for the Opportunity to Work in a Key Role in a Growing Industry?
Were one of the areas top Managed Technology Services Firms and were looking for our next Service Desk Engineer Level ll. We are seeking a motivated person with excellent organizational skills, top-notch technical skills, strong communication abilities and, most importantly, someone who is ready to be part of a winning team.
The Service Desk Engineer Level II Position
- You'll be routinely finding solutions for complex issues
- You'll be serving as an escalation point for Level 1 Service Desk Engineers
- You'll be providing timely and professional remote assistance
- You will be working with partners and vendors as needed to diagnose complex problems
As part of our full-time staff youll enjoy:
- Competitive pay
- Fun and entertaining work environment (think food, lots of food)
- Comprehensive benefits package
- Paid Time Off
- Company-provided training & certifications
- Growth opportunities with a proven industry leader
- Company incentives and promotions
Qualifications, Skills and Experience Required:
- 4-8 Years working in a related position within the IT support field preferred
- BS degree in Technology or relevant technical certifications (MCSE, CCNA, Net +, Azure)
- Strong server experience virtualization, group policy, advanced DNS and DHCP, IIS
- Solid networking fundamentals firewalls, VLAN management, VPN configuration
- Advanced Microsoft 365 management experience
- Track record of providing solution suggestions and executing on implementation
- Work under pressure typically associated with this type of position
- Professional appearance and presentation
- Occasional local travel, driver's license and transportation required
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