Come Join The Fox-IT Team...And Cruise Through Your Workday!

Fox Rent-A-Car (a division of Europcar Mobility Group USA) is a benchmark for low-cost leisure car rental in the United States and worldwide. The US market is expanding as we continue to open locations nationwide. It's a great time to join the Fox Family.

We are currently seeking an experienced Service Desk Administrator who is ready to join a fast-moving team within the Fox Information Technology Department. The ideal candidate must be a problem solver with the ability to demonstrate a history of on-time delivery, excellent communication, and a positive, get-it-done attitude.

The Service Desk Administrator, provides software, hardware, and network problem resolution, installation, and configuration to all system users by performing problem diagnosis and guiding end-users through step-by-step solutions; clearly communicates technical solutions in a user-friendly, professional manner; provides one-on-one end-user training as needed; troubleshoot network printer problems; escalate more complex problems to appropriate team members, and perform related IT work as required.

Responsibilities:

• Identify, diagnose and resolve issues as reported to the Service Desk either through the Service Desk Portal, via phone, or by email.
• Respond to requests for technical assistance and provide one-on-one problem resolution in a timely and professional manner.
• Develop and demonstrate an understanding of customer and business needs within the Fox infrastructure.
• Ensure an understanding of the Service Desk Portal and resolve tickets as assigned while ensuring proactive communications with all employees/internal customers.
• Deliver, tag, set up, and assist in the configuration of end-user hardware, software, and peripherals.
• Administer Google Workspace.
• Diagnose and resolve network or local printer problems, mobile devices, scanners, Chrome devices, computer hardware, e-mail, Internet, wireless, and LAN access problems.

Requirements:

• High school diploma or equivalent
• A minimum of 6 months of experience installing and supporting the listed technologies.
• 12 months of applicable experience with the above duties (including internships & military experience)
• Or 6 months of experience with applicable certifications (e.g., A+, Network+, Security+, etc.) or higher education degrees (CS, MIS, IT, Cyber Security, etc.)
• Company-paid travel may be required depending on project load and resources
• Must be willing to work any day of the year as needed including weekends (excluding company holidays).
• Applicable technology-related certifications are a plus
• Travel may be required depending on project load and resources
• Install local area network cabling systems and equipment as necessary including network interface cards, wireless APs, and switches.
• Develop and enhance interdepartmental relationships and communications by being proactive in communicating with all customers and setting appropriate expectations as necessary to ensure customer satisfaction at the highest levels.
• Maintain current knowledge of industry technologies and continually strive to improve knowledge of internal operations.
• Manage, update, add & remove users and devices from Active Directory.
• Assist team members as necessary to ensure all tickets are responded to within set Service Level Agreements.

Minimum Qualifications:

• 12 months minimum experience installing and supporting the above technologies.
• Or 6 months' experience with applicable certifications (e.g., A+, Network+, Security+)
• Travel may be required depending on the project load and resources.
• Applicants must be willing to work any day of the year as needed, including weekends (excluding company holidays).

Education Requirements:

• High school diploma or equivalent

Preferred Qualifications:

• Experience with IT ticketing systems
• Remote desktop support
• Onboarding/offboarding procedures

We Offer:

• Employee Discounts
• Referral bonus
• Paid Training and Career Development Opportunities.
• Benefits: Medical, Vision, Dental, 401k
• Paid Time Off, Vacation Time, and Paid Holidays
• A Great Company Culture and an Awesome Management Team!

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.