Job description

Service Coordinator Job Description - Charlestown, MA

The Service Coordinator will be responsible for overseeing and providing service coordination and case management for members in CSI Support & Development co-ops. The Service Coordinator’s responsibility is to empower the member to age in place and enhance the ability for members to remain living independently in the co-op.
Job Duties and Responsibilities include:

• Assist and educate members and families of the services which may be necessary to maintain an independent lifestyle;
• Educates members, families and staff on available community resources;
• Assists members in building informal support networks among themselves and with family members and friends in their community;
• Acts as a liaison between community agencies, services providers and residents;
• Encourages members to be proactive in meeting their social, psychological and physical needs;
• Facilities meeting of needs when necessary, but avoids the creation of unhealthy dependence;
• Uses the least restrictive intervention necessary to alleviate a problem situation;
• Works collaboratively with the members, Council, co-op liaison and other committees of the co-op
• Completes psycho-social assessments for members on a voluntary basis to help identify member’s needs;
• Establishes relationships with local service providers who are currently providing or could provide services to members, and monitors the quality and effectiveness of their service delivery;
• Plans and implements educational and group programs;
• Participates in regular training and evaluation of program outcomes;
• Maintains a directory of community services and makes it available to members, families and management;
• Maintains individual files on members and documents contact with members, providers and families/friends;
• Completes reports and provides copies to appropriate parties in an accurate and timely manner

Job Qualifications:

• Bachelor’s degree in social work or related subject
• 2-3+ years of experience working with older adults in a community-based setting required
• Must have knowledge of senior community and area resources
• Good oral, written and computer skills required; must be proficient in Microsoft Office Products
• Ability to work independently

Working Conditions:

• Ability to work with challenging clients
• Must access apartments in various conditions on a regular basis
• Standard work hours

Physical Requirements:

• Must be able to lift 20 or more pounds
• Ability to sit for extended periods of time
• Frequent use of the keyboard and phone

CSI Support & Development has multiple positions open in the Boston area for Service Coordinators, full-time. Interested candidates should submit their resume.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

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