Summary

Do you love working with client users, enjoy working on many different types of tasks and conscientious about ticketing and documentation too? Would you like a telecommute, remote support role with opportunity to grow? Are you self-motivated with excellent customer and communication skills, and highly organized?

Do you have experience ...

• Responding to user requests for technical assistance via phone and email?
• Dispatching and coordinating tickets for technical resolution?
• Identifying and escalating situations requiring urgent attention?
• Logging and tracking all help desk interactions into ticketing system?
• Creating documentation for end-users and internal standards?
• Creating and following standard help desk procedures?
• Diagnosing and resolving basic workstation hardware and software issues?

Do you have ...

• 2 to 4 years’ experience in customer facing support?
• 1 to 3 years supporting end users on Windows operating systems?
• Outstanding ability to work with customers, demonstrating professionalism and courtesy in all customer interactions?
• Experience with ticketing systems?
• Ability to time-manage and meet deadlines?
• High integrity and consider confidentiality important?
• Solid written and verbal communication skills?

Are you ...

• Passionate about helping users and have patience along with top priority customer service?
• Focused on ensuring high customer satisfaction?
• Able to routinely multitask?
• Thrive in fast-paced environments with a sense of urgency?
• Considered honest and have integrity as a virtue?
• Driven to find the answer and not just the temporary fix?
• Self-motivated and a self-starter who works well independently and remotely?

If this sounds like the job for you then we want to hear from you!

About Techmentum

Techmentum is an IT Managed Services company that provides full-service IT support to small and medium businesses in Northern, New Jersey and Denver, CO Metro area. We believe I.T. should stand for Integrity and Trust when it comes to our clients. Our IT services are from A to Z for our clients; ranging from helping a user with a problem or providing CTO level advice.

We’re always looking for self-motivated, technology talented people so if you like to work with and in small business environments, we’d love to hear from you!