Job description
POSITION SUMMARY
We are looking for a motivated individual to work in our Anchorage location and perform various service writer related functions. This position works primarily with the service department but also assists in parts sales.
SERVICE RESPONSIBILITIES
· Daily interaction with customers
· Open work orders and document description of symptoms in sufficient detail to provide technician with information necessary to efficiently perform service work
· Verify warranty contract coverage and explaining provisions and exclusions as necessary
· Updating the customer on the status of their work order
· Work directly with Service Manager to schedule and assign work orders as necessary
· Facilitate parts ordering & delivery to keep technicians on the wrench
· Perform other tasks as assigned
PARTS RESPONIBILITIES
· Researching and recommending correct parts/equipment for a given job
· Assisting customers with replacement/repair parts for their equipment
· Assisting customer with purchase of small equipment
· Using an inventory computer system and various equipment and parts websites
· Perform other tasks as assigned
QUALIFICATIONS
· Phone and computer savvy
· Customer-centric point of view and “yes we can” attitude
· Strong ability to multitask
· Attention to detail
· Ability to learn processes and procedures
- Able to lift a minimum of 50# several times a day
· Ability to take direction well and follow through with little or no supervision
· Must be able to work well with others and be part of a team
-Some forklift experience a plus
JOB REQUIREMENTS
· Must be able to work at least 40 hours a week.
· Work Saturdays in summer months.
· Must be able to maintain a clean work environment.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees must be able to lift at least 30 pounds on a regular basis and be able to stand for long periods of time.
Benefits:
- Medical insurance
- 401k program
- Accrual of 2 weeks paid time off (PTO) after the first year and 3 weeks after the 5th year
- 5-6 annual paid holidays.
- Employee discount on all purchases.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
Follow all municipality or borough mandates.
Ability to commute/relocate:
- Anchorage, AK 99501: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Experience:
- Service Writing: 1 year (Preferred)
Work Location: One location
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