Job description
**We're growing again!** We are looking for a Service Coordinator to join our team at Classic City Marinas & Eclipse Marine Group. This position has thepotential to stay fully remote! We offer benefits such as health, company paid life insurance, 401(k) with company match, boat rental discounts, and MORE!
This position is responsible for answering incoming customer inquiresfor the service department. They will be responsible for the creation of ROs and communicating with the designated onsite team member to ensure the customer is taken care of. They will need to be detail oriented as they are responsibleforidentifingthe problem(s) the customer has, clarifingany additional details needed, and collaboratingwith co-workers to provide any feedback required, and documenting it in the RO. Additional clerical responsibilities and related tasks may be required of the Service Coordinator. Previous service writing and/or boating/off-road experience beneficial!
Responsibilities:
- Provide a high level of customer service with a friendly attitude
- Provide organized and detailed notes/messages
- Listens to customer's description of symptoms; clarifying description of problems and needs.
- Prepares repair orders (ROs) by recording stated problems, as well as repairs and services required; obtaining approval signatures; entering RO into marina service database system.
- Maintains rapport with co-workers by accurately communicating needs of customers including services requested, timelines requested
- Provide customers with information such as our location addresses, websites, and other related information
- Evaluate customer satisfaction and ensure we are meeting quality standards for customer service
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