PRMO Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke Primary Care. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

• Coordinate and participate in clinic servic e activities to achieve continuous and optimal patient care. Roles a ndResponsibilities Coordinate and participate in department/clinic s ervice activities to include greeting, interviewing, registering, an dscheduling patients in a registration setting.
• Co ordinate diagnostic and treatment activities of the department/clini cwith services of other departments to ensure effective patient care and efficient service via referrals.
• AssistFi nancial Care Counselors in determining sponsorship eligibility, and routing cases to financial team when patient is un/underinsured orha s a plan that is noncontracted.
• Maintain liai son with professional medical staff and other personnel in administe ring policies and procedures regarding patient flow and utilization of space, time, supplies and equipment.
• Provid e recommendations to the Service Access Manager on policies and proc edures to improve patient care and utilization of department resourc es.
• Plan and schedule work for the staff ensur ing proper distribution of assignments and adequate manning, space a nd facilities for subsequent performance of duties.
• Responsible for or provide recommendations on various personnelact ions including, but not limited to, hiring, performance appraisals, promotions and vacation schedules.
• Coordinateand p articipate in department activities to assist the Health CenterAdmin istrator within Duke Health Access Services including but notlimited to scheduling, patient registration and assisting with scheduling g uidelines.
• Coordinate diagnostic and treatment activities centered on scheduling.
• Train new personnel. Create, maintain and updated training documentsto be kept on a shared drive. Create a training curriculum for staf f members. Report system, facility, or entity updates to staff as th ey are received.
• Run PRMO reports. Coordinate with Service Access Manager on deadlines for reporting
• Have character and the ability to de-escalat ing angry patients
• Distribution of workassignments . Provide recommendations to manager based on scheduling trends seen from the appointment coordinators and patient service reps.

Minimum Qualifications

Education

High school diploma required.

Experience

Four years of experience in a healthcare setting is required. An Associate's degree in healthcare or business may substitute for two years of experience. A Bachelor's degree in business or healthcare may substitute for four years of experience.

Degrees, Licensures, Certifications

N/A

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.