Job Classification

JOB CATEGORY: Tipped Employee

JOB TITLE: Server

LOCATION: 1551 Riverside Ave, Jacksonville, FL 32204

REPORTS TO: Service Manager

PAY TYPE: Hourly, overtime eligible, full-time or part-time

Server Job Scope

Perform duties to ensure guests have a great experience consistent with our brand by handling all guest interactions from initial greeting to payment processing, working within the limits of standard or accepted practice. You are expected to be attentive, warm, welcoming, helpful, knowledgeable, and efficient.

Server General Responsibilities

• Demonstrate and promote our Core Values : (1) Safety : Be safe in your own work, contribute safety moments and safety suggestions. (2) Integrity : Always be honest, fair, and compliant to rules and regulations. (3) Guest Focus : Exceed guest expectations and contribute ideas to improve processes. (4) Teamwork : Support others in need without regard to rank or job duties.
• Conform to our appearance and grooming standards
• Be informed of menu options: (1) Know menu choices, options, and ingredients. (2) Help guests make choices. (3) Promote daily specials, appetizers, desserts, and premium beverages. (4) Maintain an awareness of potential ingredient shortages in the kitchen.
• Set tables consistent with established facility standards
• Greet and interact with guests, consistent with service standards
• Seat guests, present menus, recommend beverages and food options, answer guest questions, take orders, deliver food and drink, remove courses, and collect payment
• Prepare beverages, including opening and pouring wine table-side
• Execute all side-job duties as assigned by management
• Encourage guests to participate in guest surveys
• Demonstrate teamwork by supporting coworkers without regard to job titles or rank
• Attend all scheduled employee meetings and bring suggestions for improvement
• Perform other related duties as assigned by management

Server Qualifications

Education

• High school diploma or equivalent preferred

Experience and Skills

• Previous serving experience required
• Excellent oral communication skills
• Positive interpersonal skills required
• Must speak and read English fluently
• Must be at least 18 years of age

Server License/Certifications

• Food Safety Manager Certification is a bonus

Server ADA Information Physical requirements:

• Must be able to speak, see, and hear
• Requires close and distance vision
• Walks and stands frequently
• Walks for long periods of time, possibly extended distances
• Frequently lifts/carries up to 20 pounds
• Occasionally lifts/carries up to 40 pounds
• Continually uses manual dexterity and gross motor skills
• Reaches hands and arms in any direction, keeling and stooping repeatedly

Server Work Conditions:

• Indoor or outdoor
• Varied weather conditions
• With or near moving or mechanical parts
• With or near high temperature surfaces and liquids
• With or near toxic/caustic cleaning agents with fumes or airborne particles