At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Senior Technology Business Services Consultant in Customer Excellence Data & Analytics. The Customer Excellence Data & Analytics (CEDA) department within Enterprise Customer Excellence (ECE) is comprised of a group of analytically skilled professionals tasked with the goal of capturing and analyzing data around customer interactions for the purpose of identifying opportunities and developing analytical models to improve the customer experience.

In this role, you will:

• Lead or participate in managing and supporting the delivery of technology products & services for medium to large business unit clients and contribute to large scale solutions planning related to Technology Business Services
• Develop and implement control reporting
• Lead initiatives for complex projects and work with the technology team to assess customer information and recommend best solutions to the customer
• Facilitate the creation of project documentation and testing artifacts
• Collaborate and consult with the technology team to resolve issues and provide customers with best possible solutions
• Provide guidance on leveraging new technology

Required Qualifications:

• 4+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education
• 4+ years of advanced SQL experience
• 2+ years of Tableau development experience

Desired Qualifications:

• Knowledge of JIRA or Confluence
• Excellent verbal and written communication skills
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Strong analytical skills with high attention to detail and accuracy
• Ability to articulate issues and risks, make quick decisions, implement solutions, and influence change

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.