JOB POSTING TITLE : Senior Technician, Client Service

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We’re seeking a future team member for the role of Senior Technician, Client Service to join our team. This role is located in Wilmington, Delaware - HYBRID

• Provides quality support to clients with routine transactions and processes on a daily basis.
• Under direct supervision, assists clients by responding to phone, email and other inquiries regarding company products, services and procedures.
• Provides basic technical assistance to clients and assists in responding to straightforward client inquiries.
• Corrects straightforward errors in client accounts and statements.
• Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures.
• Reviews daily open items to ensure proper follow-up and closure.
• No direct reports.
• Responsible for the quality and completion of own work.

High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree preferred.0-1 years of total work experience preferred. Experience in financial services preferred..

Shift : Day

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.