Welcome to FAIRWINDS Credit Union. We continue to be the one of the best companies to work for, simply because we hire the best and most passionate talent. We are proud to promote employees from within and provide a positive work/life balance.

We are looking for an experienced senior level desktop technician to join our Desktop Support Team at our East Orlando Support Center. This team delivers a complete lifecycle of IT services for our employees, from onboarding to decommission. This position requires an on-call rotation and the flexibility to meet unexpected situations that require technology support. Candidates must have a minimum of 4 years of experience to be considered for this role. Compensation for this role begins at $58,000.

What will I be doing in this role?

• Responsible for repairing, maintaining, upgrading, and installing computers and related peripheral equipment.
• Perform diagnostic testing to determine source of problems and makes necessary repairs.
• Provide after-hours or weekend support as part of an on-call rotation.
• Support all end-user clients, including training end-users on the effective operation of all desktops/equipment.
• Complete assigned jobs within our Service Level Agreement and updates progress on all outstanding issue with supervisor.
• Setup, log, and prepare all hardware/software fixed assets for new and existing locations.
• Provide second level support to repair or to determine problems in computer systems and related equipment.
• Update and maintain all software on internal notebooks and desktops.
• Protect and destroy sensitive data as appropriate, including reformatting /discarding of all decommissioned hardware.
• Create and maintain scripts to automate software deployment and IT hardware fleet management.
• Assist in purchasing new hardware/software.
• Function as a technical lead in the absence of the Technology Services Manager.

What experience do I need?

• 4+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
• Experience supporting Microsoft technologies such as the E3 stack.
• A+, Network+, MCSE, and other technical certifications.
• Ability to address and resolve information technology issues promptly, effectively and independently.
• Ability to use and write scripts (PowerShell) and use automation systems to efficiently manage projects involving thousands of endpoints.

What type of person are you looking for?

• Motivated self-starter personality; able to work independently while maintaining patience with occasional interruptions.
• Excellent communications skills.
• Ability to learn new standards and methods in the ever-changing technology arena.
• Be able to regularly lift up to 25 lbs. for duties such as delivering computers, unpacking and rack-mounting equipment, etc.
• Be willing to occasionally work extended hours and overtime as needed.
• Flexible to work various shift patterns (i.e. shift times range between 7:30am – 6:30pm).

What about the benefits?

In addition to 11 paid holidays every year, we offer highly competitive benefits including:

• 85% employer paid medical, vision, and dental coverage
• 401(k) match at 6%
• Paid vacation and sick time that does not expire
• Wellness reimbursement – trade in unused sick time to pay for your gym membership!
• Tuition reimbursement
• Paid life insurance