Job description
The LocalStorage Group seeking experienced and reliable professionals to join our team of Customer Service Representatives. The successful candidates will be responsible for answering customer questions, resolving technical issues, interacting with customers over the phone and email, and resolving billing inquiries. We are looking for individuals who are able to work effectively in a high-pressure environment, multitasking between customer issues and resolving technical problems.
Responsibilities:
- Assist customers with reservations, move-ins and payments.
- Manage customer needs using Sitelink property management software.
- Address customer questions about move-in policies, access codes, and other basic needs.
- EXPERIENCE WORKING IN THE SELF-STORAGE INDUSTRY IS STRONGLY PREFERRED.
Ideal candidates will:
- Communicate with customers using email, telephone, chat, and text messages.
- Demonstrate the ability to multi-task.
- Assist customers in solving their problems with products or services.
- Be available to answer questions from coworkers and supervisors.
- Use initiative to improve the quality of service.
- Solve problems in a timely manner.
- Be a team player; be willing to help co-workers.
Job Type: Part-time
Salary: From $15.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Supplemental pay types:
- Bonus pay
Education:
- Associate (Preferred)
Experience:
- Customer service: 3 years (Preferred)
- Self Storage: 1 year (Preferred)
Work Location: Remote
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus pay
Education:
- Associate (Preferred)
Experience:
- Customer service: 2 years (Preferred)
- Self Storage: 1 year (Required)
Work Location: Remote
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