Job description
Overview:
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Come, join us. It’ll be fun. Your daily responsibilities include:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
Click HERE to learn more about our career opportunities, programs, benefits, etc.
Equal Opportunity Employer Starting Salary: Pay starting at $47,000 based on experience.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Come, join us. It’ll be fun.
*** This is an overnight shift (6pm to 6am) working 3 days on and 3 days off ***
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
- Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
- Assists in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
- Responsible for the ongoing training of shift personnel in emergency operating procedures.
- Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws
- Maintain safety and inspections reports for the property
- Conduct regular security post inspections
- Transfers Table Games fills and credits.
- Prepare security incident reports and maintain security logs.
- Respond to guests and team member concerns and complaints and solve their problems with professionalism and compassion.
- Interact and cooperate with regulatory, fire/rescue and law enforcement agencies.
- Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards.
- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Maintains strict confidentiality in all departmental and company matters.
- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
SUPERVISORY RESPONSIBILITIES:
- Responsible for team member development and training programs.
- Responsible for rewards and recognition program to maximize employee engagement.
- Evaluates team members within department and delivers constructive feedback to team members in regards to performance.
- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
- Manages work procedures and expedites workflow.
- Provides recommendation for employee performance (disciplining, coaching, and counseling).
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
- Bachelor’s degree (B.A/B.S.); or four years of casino Security, military, or police experience; or equivalent combination of education and experience.
- Must have comprehensive knowledge of security protocol.
- Must be proficient in Microsoft applications.
- Must have excellent organizational and communication skills.
CERTIFICATES, LICENSES, REGISTRATIONS:
- Proof of eligibility to work in the United States
- Must qualify for licensing with the Maryland Gaming Board
- Must obtain a First Aid/AED certification.
- Possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.
- Must successfully complete and maintain TIPS training.
We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
Click HERE to learn more about our career opportunities, programs, benefits, etc.
Equal Opportunity Employer
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