New England Botanic Garden at Tower Hill believes diversity in nature promotes a healthy, vigorous garden. We believe that diversity among our staff promotes a healthy work environment and a vigorous organization. We recruit, employ, train, compensate and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We believe in diversity of race, gender identity, sexual orientation, religion, ethnicity, national origin, ability, and all the other traits that make us unique. NEBG at Tower Hill is an equal opportunity employer. All NEBG at Tower Hill employees must be fully vaccinated (verification required) or be approved by Tower Hill as exempt for medical or religious reasons.

The Retail Associate reports directly to the Garden Shop Manager and works with a team of associates to provide our guests with garden and botanical-based products that will serve to enhance their interest and appreciation of the natural world, as well as their visit to NEBG at Tower. This Seasonal position requires availability October through December 2022. There is the potential of permanent status in 2023.

Responsibilities (training provided)

• 
  Providing an inclusive welcome for all guests as they enter the Garden Shop
• Creating a memorable guest experience
• Utilizing excellent sales skills while assisting guests
• Demonstrated familiarity with NEBG at Tower Hill Membership Levels and benefits
• Demonstrated knowledge of NEBG at Tower Hill attractions and events.
• Accurately processing cash, check, and credit card transactions
• Keeping the Garden Shop displays clean and stocked, dust-free and appealing
• Pricing merchandise and completing necessary paperwork
• Maintaining stockrooms in an organized and safe manner
• Other duties as assigned

Schedule

The Garden Shop Associate position is part-time, seasonal, hourly, and non-exempt from overtime. The Garden Shop is staffed any time that the gardens are open to the public. The position has a flexible schedule that includes nights and weekends during our evening lights events. A typical shift is 6 hours, 4:30PM - 10:30PM. The number of shifts per week is flexible. The work schedule for each month is typically set well in advance.

Qualifications

• 
  High school diploma or equivalent.
• Minimum of one year customer service experience required.
• Friendly outgoing demeanor with excellent communications skills.
• Ability to work in a fast- paced, busy environment.
• Retail experience a plus
• Experience with Versai a plus.

Physical Demands / Working Conditions:

• 
  Must be able to bend, squat, kneel, stand, and walk for extended periods of time.
• Must be able to lift up to 25 pounds.
• Must be able to work with appropriate computer and communications equipment.

Note: These have been identified as essential functions as required by the Americans with Disabilities Act.

In addition to being an Equal Opportunity Employer, New England Botanic at Tower Hill fosters an inclusive workplace that values each member of our team. We aspire to reflect and serve our visitors as well as the communities of Worcester County, Massachusetts, and New England.