Come be a part of something bigger!

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details

Willows Lodge is nestled on five landscaped acres bordering the Sammamish River in the heart of Western Washington’s wine country. Our intimate, award-winning hotel allows our guests to experience the Northwest's greatest escape. The deep comfort of rooms and suites with fireplaces and soaking tubs, an award-winning restaurant with a wine cellar to match, a world-class spa, and the friendly, attentive service that makes us a perennial favorite of Conde Nast Traveler and Zagat readers.

What you will have an opportunity to do:

Summary

Serves as direct link with the guests as the first impression as guests arrive and provides memorable service to guests throughout their stay.

Essential Duties and Responsibilities include the following.

• Greet guests at their vehicle, at the door and in the lobby.

• Provide door service including opening the door, greeting, and assisting all guests.

• Park and retrieve guest vehicles while adhering to service and safety standards

• Engage with guests and provide personalized service; create positive memories through interactions.

• Take responsibility for the cleanliness and presentation of the entire hotel including but not limited to parking lot sweeps, cleaning windows and work areas, emptying trash etc.

• Provide bell service including helping with bags, escorting guests to the room, and conducting room shows.

• Complete and follow guidelines of shift checklists

• Deliver packages and amenities to guest rooms.

• Help answer phones and ensures all guest requests are followed up on; including info about the hotel area, tourist attractions, directions, dining accommodations, taxis etc.

• Report any and all potential guest complaints, issues, and concerns to the MOD/Supervisor/Lead

• Understand emergency procedures for all potential situations and report accordingly

• Possess the ability to operate a manual transmission

• Support, maintain, and participate in other duties as determined necessary by supervisor.

COMPENSATION & BENEFITS

• Hiring wage: $20.50/Hour + Tips + Service Charge
• 16.50 hours of PTO accrued in a 90-day period based on an employee working 30 hours/ each week

What are we looking for?

Qualifications:

• At least one year in a customer service role with high guest interaction
• Must be at least 18 years of age
• Hospitality industry experience is a plus
• Ability to solve problems when they arise
• Ability to work in a team environment is a must
• Pleasant and helpful personality
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
• Ability to frequently lift and/or move up to 50 pounds
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Possess the ability to operate a manual transmission
• Possess and maintain a good driving record
• Must be available to work various shifts including weekends and holidays

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.