Job description

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company.

BASIC FUNCTION
Responsible for providing administrative support to department which may include data entry, faxing, copying, distributing, and filing material, and client contact or follow up; meet established timeline and due dates for activities keeping assigned supervisor aware of any changes to schedule; thoroughly document activities providing updates to supervisor as required

MAJOR JOB ACCOUNTABILITIES

Administrative Functions - Participate in a variety of department activities ensuring adherence to department procedures and established timelines
*Provide administrative support to department which may include data entry, faxing, copying, distributing, and filing material, and client contact or follow up

*Handle invoice processing inquires and billing submissions to corporate AP
*Based on department need, utilize CRM tools (e.g., Salesforce, etc.) to update client information and communication with members via email
* Meet with assigned supervisor to discuss scope of activities that are to be completed
* Meet established timeline and due dates for activities keeping assigned supervisor aware of any changes to schedule
* Based on department need, exercise exceptional customer service skills in an effort to optimize each contact with the member
* As necessary, assist multiple departments or managers with projects ensuring to prioritize requests based on level of importance
* Thoroughly document activities providing updates to supervisor as required
* Escalate activity issues to supervisor ensuring they are brought to resolution

Team Interfaces - Establish and maintain a professional relationship with team members and department contacts.
* Cooperate with team members to meet goals or complete tasks
* Escalate work flow and communication issues to supervisor

Mental and Physical Requirements - -
*This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers
*The nature of the work in this position is sedentary and the incumbent will be sitting most of the time
*Essential physical functions of the job include fingering, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day
*Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day

Related Duties as Assigned - -
* The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
* Consequently, job incumbents may be asked to perform other duties as required
* Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
* Please contact your local Employee Relations representative to request a review of any such accommodations

MINIMUM QUALIFICATIONS
Applicant for this job will be expected to meet the following minimum qualifications.
Education
* High School Diploma or GED required
Experience
* Minimum 6 months education or work experience in related area is preferred.

Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.

Job Types: Full-time, Temporary

Pay: From $15.00 per hour

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Shift availability:

• Day Shift (Preferred)

Work Location: Remote

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