Fair Haven Community Health Care

FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 80,000 office visits in 17 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.”

For nearly 50 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.

Job purpose

To function as a part of a health care team specializing in providing support in all area of the scheduling process at FHCHC. Assists clinical team in optimizing patient care and satisfaction. Strives to create the most efficient, professional and friendly access to our facilities. Utilizes optimal lines of communication and a patient focused approach.

Duties and responsibilities

• Responsible for support and maintenance of scheduling systems within the Practice Management Software (Epic)
• Creates and maintains templates for clinician schedules, maintaining contact with patients, notifying them of any changes
• Responsible for outreach to PM vendor (Epic) with any template/scheduling or downtime issues under the guidance of the Supervisor.
• Prints out daily scheduled appointment listing for next business day to support down time procedure.
• Liaison with appointed clinical team
• Patient communication including but not limited to patient letters, appointments and appointment related information.
• Manages provider call out and rescheduling of patients
• Uses patient recall system to schedule all future appointments.
• Communication with clinical team regarding issues related to patient recalls
• Enters appointment related documentation in electronic charts.
• Ongoing evaluation of daily schedule to ensure appointments are scheduled properly and at capacity for optimal productivity.
• Point Person for return calls from Triage Nurse, Alicare or clinician for same day or time specific appointments
• Responsible for registration updates at time of these appointments
• Communicates with assigned members of clinical team for decision making and problem solving related to patient/scheduling issues
• Part of team rotating evenings and weekend coverage based on clinic hours
• Attends assigned departmental meetings
• Performs other necessary duties as required

Qualifications

• High School diploma or GED with minimal 6 months’ experience in a medical facility with scheduling; excellent interpersonal skills and phone etiquette.;
• Bilingual in English and Spanish is required. Data entry and computer experience and oral and written proficiency in English is a must.

Direction of Others

• None

OSHA Status:

Category III—Low Risk Position

Generally works in an office environment with no exposure to blood borne pathogens.

Physical requirements:

Physical Demands: Requires walking, bending, sitting, standing, writing, reading, telephone use, data input into computer, pulling medical records,

Mental Demands: Ability to cope with continual changing priorities under potentially stressful conditions

Manual Dexterity Required: Ability to use a keyboard, telephone.

American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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