Job description
Essential Duties and Responsibilities
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Answers incoming/outgoing telephone calls and emails in a call center environment
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Evaluate Field Technician locations and determine optimal technician and timing to complete field work Provides effective support to Field Technicians throughout the world
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Combine field work needs from multiple sources and dispatch technician in most cost-effective manner
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Communicating with Customer Service, Sales, and Field Teams
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This individual may also be assigned additional special tasks at the discretion of the Service Supervisor
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Secondary responsibilities for booking travel
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Primary responsibility for creating travel objects to allocate expense
Competency: To perform the job successfully, an individual should demonstrate the following competencies:
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Shows a passion for and is consistent in servicing internal and external customers
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Thorough knowledge of all Microsoft Office programs, especially Excel
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Capable of learning MTI's products, processes, and organization
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Demonstrated ability to multi-task a must
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Ability to interact and interface effectively with all levels of internal and external customers
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Previous experience in a factory, distribution, or retail environment a plus
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Experience in the electronics industry strongly preferred
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High energy, motivated individuals who enjoy speaking on the phone and who are comfortable multi-tasking in a fast-paced environment will succeed at MTI!
Required Education and Experience
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High School Diploma or equivalent required
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Previous customer service experience required, preferably in a high-volume call center environment
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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Travel is required
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Ability to lift 25lbs on occasion
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Sit for long periods of time
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Bending
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Reaching above head for items
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Ability to use a computer and telephone system
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Typical office environment with average noise and lighting levels
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Constant interruptions
OTHER DUTIES
: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
MTI is an Equal Opportunity
Employer Mobile Technologies, INC. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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