Job description

Brightstar Care of Montgomery is seeking a Scheduling Coordinator!

Are you a happy, upbeat, and positive person looking to make a difference in people’s lives? Come work for us and see how our employees uphold a Higher Standard. Join a leader in the Home Care industry that truly cares about you and will offer you the opportunity to pursue your passion with the recognition and benefits you need.

The Scheduling Coordinator is responsible for the overall satisfaction of our Clients. Ensuring that clients' schedules are staffed by our dedicated and knowledgeable caregivers, answering phone calls, clients' questions, and checking in on them from time to time. This position builds relationships with potential and current clients and their families. Ensuring that their needs are met and that they are receiving the absolute best care possible!

Being on call is a shared requirement among office staff and the Scheduling Coordinator is required to work 1 to 2 days a week including some weekends.

We are looking for candidates with exceptional customer service, great communication skills (verbal and written), scheduling experience, and excellent phone etiquette.

Job Responsibilities:

· Manage client schedules, phone and email communication, data entry, and general office tasks.

· Communicate with patients and families regarding home care needs.

· Schedules caregivers for both new and existing clients

· Match clients and staff to achieve compatibility and client/family satisfaction.

· Manages staff absences to ensure that client schedules are staffed as required.

· Manages employee punctuality and schedule compliance.

· Ensure that Caregivers are in compliance prior to scheduling.

· Participate in office after hours "on-call" including weekends to manage clients/caregivers’ issues, emergencies and staffing call outs.

· Answer incoming calls.

· Provide administrative assistance to Branch Manager as needed

Qualifications

· High School Diploma required (Bachelor's preferred).

· Minimum of 2 years’ experience working within a healthcare office setting.

· Knowledge of HIPAA and healthcare office regulations.

· Excellent organization, planning, and project management skills.

· Time management and prioritization are key.

· Ability to multi-task and handle multiple phone lines.

· Computer skills are a must - Outlook experience helpful!

What We Offer

At BrightStar Care we value each of our employees and care about their well-being. We strive to provide best-in-class benefits packages, including:

· 401(k) + company match

· Insurance: Medical, Dental, Vision, Whole Life, Term Life

· Generous Paid Time-Off Plans

· Free Training

· Employee referral bonus

· Weekly pay w/ direct deposit

Brightstar Care of Montgomery has a mandatory COVID-19 vaccination policy. All employees are required to be vaccinated against COVID-19 unless they have been approved for a medical or religious exemption.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or based on disability or any other federal, state or local protected class.

Job Type: Full-time

Pay: $42,500.00 - $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Kensington, MD: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)
• Medical scheduling: 1 year (Preferred)

Work Location: In person

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