Job description
POSITION PURPOSE
Under general supervision of the Patient Access Director, the Scheduler is responsible for scheduling and registering patients for multiple services, including but not limited to admissions, surgical procedures and diagnostic testing. Utilizes computerized scheduling and registration systems with multiple software applications. Works in conjunction with other departments including Medical Records, Radiology, Therapy Services and Nursing as needed to ensure smooth operations of the Patient Access function.
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QUALIFICATIONS
Education: High school diploma or GED required.
Experience: None required.
Required Skills: Excellent computer, customer service, written and oral communication skills.
LATITUDE, CONTACTS/INTERACTIONS
All positions of Huntsville Memorial Hospital are part of an interdisciplinary team, and as such, participate in the care and service delivery process through effective interaction with other team members. Primarily interacts with hospital staff, medical staff, patients, and visitors.
PHYSICAL DEMANDS AND WORKING CONDITIONS
Frequent: sitting.
Occasional: standing, walking, & reaching.
Visual and hearing acuity required. Work is inside, with good ventilation and comfortable temperature.
Possible exposure to: toxic/caustic chemicals or detergents, communicable diseases, blood borne pathogens.
ESSENTIAL JOB FUNCTIONS
Every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties the incumbent will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position.
- Demonstrates knowledge of the scheduling process, procedures and software configuration.
- Accurately obtains information to properly schedule and register services.
- Demonstrates mastery of all scheduling processes and software.
- Obtains and inputs accurate registration data, such as patient demographics, insurance information and clinical data.
- Obtains required data to support hospital clinical/financial needs
- Demonstrates excellent customer service interactions required with all levels of staff, management, physicians, patients and families. Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians/office staff and hospital personnel.
- Abides by the HMH Legal Compliance Code of Conduct.
- Maintains a safe work environment and reports safety concerns appropriately.
- Maintains patient confidentiality and appropriate handling of PHI.
- Performs all other related duties as required and assigned.
I have reviewed these job requirements and verify that I can perform the minimum requirements and essential functions of this position.
Legal Disclaimer: This is not a contract of employment and job duties and responsibilities may change and additional job duties may be requested at any time.
Signature: _____________________________ Date: _____________
Location: Huntsville Memorial Hospital ยท Registration
Schedule: Full Time, Day Shift, 8:30am-5:00pm , M-F
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