Job description
Job Type:
RegularWork Location:
Best Buy 18923 - Paramus, NJ 07652Overview:
2020 Companies has an immediate full-time Appliance Repair Trainer role representing our client, Samsung Electronics America.
We are looking for an appliance repair technician who is looking to take their career to the next level. The Appliance Repair Trainer will be responsible for the skill improvement of all field technicians. This position will work out of the Samsung office in Ridgefield Park, NJ.
Your Role as an Appliance Repair Trainer is to:
- Improve repair capabilities through monitoring status of training by each business unit, intensify curriculums for low-performers.
- Provide the optimum customer services through trainings about service mindset, counseling skills and repair techniques.
- Identify training needs and opportunities to improve tech agent’s theory, hands on, and troubleshooting skills. This includes but not limited too; wire breaking down reading, soft-skills, support apps, technical tips, and improvements to the customer five-star level experience.
- Prepare, plan and develop various training content.
We are looking for someone who:
- Has 3-5 years of appliance repair experience or Training experience on appliances a plus.
- Seventy Five Percent - (75%) travel required for this role.
- Works on problems of diverse scope where analyzing data requires evaluating identifiable factors and is capable of demonstrating good judgment in selecting methods and techniques for obtaining solutions for all assignments.
- Ability to stand for long periods of time as well as move around product in excess of 300+ pounds daily
What's In It for You?
- Competitive salary, paid weekly
- Next day pay on-demand with DailyPay
- Eligible for medical, dental, vision benefits
- Eligible for 401k with company matching
- Paid time off
- Employee Assistance Program
Job Description:
- Responsible for the training and development of new and current employees
- Effectively develop training for multiple departments as well as new tools/programs to accelerate the learning curve
- Accurately present compliance-related new hire orientation materials and appropriate mentoring programs
- Conduct pre-training conference calls with class attendees to discuss training expectations and travel guidelines
- Efficiently manage post-training activities including grading assessments, shipping signed compliance documents to HR, and communicating final training attendance roster to appropriate departments
- Conduct in-field observations to identify opportunities of improvement or areas of excellence; report findings to Training Manager and Sales Supervisor/Manager as appropriate
- Perform all other duties as assigned
Performance Measurements:
- Effectively design training materials to enhance the overall learning experience and facilitate adult learning; include: lesson objectives, instructional strategy, delivery media and assessment as well as business purpose, target population, course objectives, course maps, task analysis plan, and assessment plan
- Promptly provide accurate and complete training class
- summaries/documentation at the conclusion of each session to close the on-boarding loop
- Conduct 2-4 hours of in-field observations monthly
Qualifications:
- Bachelor degree or higher in Education, Business, or related field
- 3-5 years of successful training experience, preferably within direct marketing/ telecommunications
- Proven track record in employee performance improvement
- Ability to perform independently with strong decision making skills
- Strong multi-tasking skills and customer service orientation
- Creative curriculum design utilizing technology-based tools and processes
- Ability to stage a consultative selling process that overcomes objections and connects with company’s needs
- Impeccable oral, verbal and written communications and presentation skills
- Advanced PowerPoint skills
- Experience with computer based training tools such as: Captivate, Flash, Knowledge Planet, and other technologies that enhance the training experience
- Ability to travel extensively
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
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