Oak View Group (OVG) is seeking a self-driven CRM Analyst to support the organization’s CRM tools and processes. As CRM Analyst, you will be an essential member of an agile team, responsible for the delivery of functionality to support usage by both internal and external customers.

You will be accountable for researching, analyzing, and documenting clear and actionable business requirements in a way that they can be distributed across one or more development teams, to incrementally deliver desired functionality within Salesforce focused on user experience and enhancements.

This position is open to either the Los Angeles, CA or Austin, TX locations.

Responsibilities:

• Take ownership of the delivery/introduction of feature enhancements and new capabilities with focus on the Salesforce platform
• Serve as a SME for Salesforce Sales Cloud, Marketing Cloud and Force.com solutions
• Analyze business problems and provide short- and long-term solutions to stakeholders/users
• Provide technical expertise in identifying, evaluating, and developing systems and procedures that meet user requirements along with performing estimation of solutions
• Understand and triage customer issues, defects, enhancement requests and backlog items conducting any necessary technical research or team collaboration and prioritizing appropriately
• Communicate with multiple stakeholders and synthesize multiple inputs.
• Validate proposed value with stakeholders using research, prototypes, and designs
• Manage multiple iterations of requirements, keep track of the rationale for changes and ensure stakeholder approval
• Coordinate and plan meetings to gather requirements, propose solutions, distribute to development teams and UAT sessions

• 3+ years as a CRM (Salesforce) analyst or administrator
• BA or BS degree or equivalent practical experience (understanding of Salesforce administration required, this is non-Admin/Admin hands-off role)
• Salesforce Experience or Sales Cloud Certification (Preferred)
• Salesforce Marketing Cloud Certification a plus
• Experience with key integrations and vendors, including Ticketmaster Archtics, Zoominfo, Tableau, and KORE Sponsorship
• Strong analytical skills to understand business requirements and decompose into more granular level requirements
• Ability to work independently and balance multiple priorities
• Ability to work in a collaborative team environment to solve business problems
• Effective communication skills; listening, written and verbal; ability to communicate complex concepts to both technical and non-technical stakeholders
• Strong interpersonal and collaboration skills

EEO Statement:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.

DEI Statement:

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is routed in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Updated Vaccination Statement as of 3/17/2022:

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada, we highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.