Job description

Job Title: Sales Support Specialist

The Sales Support Specialist will oversee Zo Financials’ training and retailer support for a region after the sales team has contacted and contracted a potential client. The sales Support Specialist will be responsible for maintaining the client relationship, continuing training with clients, and acting as the liaison with the various retailers that Zo Financial has partnered with.

Job Duties:

1. Operate as a primary point of contact for select Retailers by providing each Retailer with outstanding customer service and day-to-day management of the business relationship
2.Schedule and conduct reoccurring and/or individual training on lease-purchase origination, software, updates, Zo Financial Policies and Procedures, and remedial training as needed
3. Remain in constant contact with Regional Sales Teams to identify and manage the day-to-day expectations between Zo Financial Customer Service Teams, Retail Support Teams, and select Retailers
4. Communicate with Retailers any and all changes to lease-purchase process, policy and procedure updates, and escalate any issues, concerns, challenges, and/or needs by the Retailer to Zo Financial leadership
5. Prospecting, locating, and securing contact information for new business for the Regional Sales Team; act as a first point of contact and local representative for all sales visits
6. Traveling to retailer locations on a reoccurring basis to manage business relationships and Retailer expectations
7. Participate in reoccurring business meetings with select Retailers to address, assist with, and discuss sales, profits, growth, market share, etc.
8. Actively participate in weekly sales meetings to identify current trends, issues, and compliance related findings

Required Qualifications

1. High School Diploma or equivalent
2. Ability to pass a background check
3. Ability to pass a pre-employment drug test
4. 2-3 years sales and customer service experience
5. 1 year professional experience using Microsoft Office (Word, Excel, Outlook, Teams, PowerPoint)
6. Clean driving record and reliable transportation

Preferred Qualifications

7. Associates Degree w/ concentration in Finance, business, or other related fields
8. 3+ years sales and customer service experience
9. 3+ years professional experience using Microsoft Office (Word, Excel, Outlook, Teams, PowerPoint)

Skills

1. Communication – ability to accurately articulate information to others in a constructive and professional manner that embodies the company’s culture and DNA
2. Decision Making and Problem Solving – analyzing information and evaluating possible results to select best solution and solve unique problems.
3. Computer– an advanced understanding and application of Microsoft Office Applications (Word, Excel, Outlooks, Teams, applicable accounting software, etc.)
4. Negotiation– identify differences and utilize communications skills to reconcile differences
5. Active Listening – full attention to what others are saying, understanding the key points being made, ask qualifying questions, and limit untimely interruptions
6. Writing– ability to communicate effectively through email, chats, presentations, and interpersonal communication
7. Critical Thinking – using logic, past experiences, and reasoning to identify strengths, areas of improvement, alternative solutions, and cause and effect for complex problems
8. Management of Financial Resources – determining how to best utilize travel funds and where to maximize sales efforts

This is an equal employment opportunity employer. All qualified applicants will be considered for open positions without regard to age, color, national origin, religion, gender, veteran's status, marital status, disability, race, sexual orientation, or any other protected status in accordance with applicable federal and state equal employment opportunity laws.

This employer participates in the E-Verify program where required by state law: please review the E-Verify information at the following link: http://www.rminc.com/e-verify_links.html.

Job Type: Full-time

Pay: From $36,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Life insurance
• Mileage reimbursement
• Travel reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 50% (Required)

Work Location: On the road

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