Position Mission: Sales Representative – Tier 1, that enjoys speaking about automotive parts and accessories. You'll be delivering a top-notch online shopping experience via phone and live-chat in a fun and fast-paced work environment. Love cars and trucks and want the flexibility to work from home? Then read on for more information!

Position Performance Measures:

• Conversion Rate (Phone/Chat)
• Average Order Value
• Call/Chat Monitoring Rating
• Discount Rate
• Return Rate
• Login Time
• Attendance

Responsibilities:

• Handle on average 6 Calls/Hour
• Handle on average 16 Chats/Hour
• Consistently help clear out the customer emails during down time.
• Hold Call/Chat Monitoring Scores of 75% or above.
• Willing to self-learn and develop expertise in the products we offer outside of scheduled training sessions.
• Use your knowledge of our products and interpersonal communication skills to help our customers find the products they need.
• Provide exceptional first point-of-contact customer service, while maintaining a professional demeanor in the dealings with customers.
• Consistently meet and exceed sales goals.
• Flexibility with work scheduling (Ability to work nights and weekends)

Experience, Education, and Abilities:

• Is resourceful, and dedicated to getting the job done right
• Has the desire to learn about aftermarket auto parts and accessories
• Has excellent communication skills, with an emphasis on using a clear speaking voice and listening attentively to the customer
• If it's not clear by now, a passion for automotive parts & accessories!
• Is a reliable, humble, and generally awesome person
• Solid Computer skills. Microsoft Windows, Web Browsing, Google Suite and/or Microsoft Office Skills.
• Bilingual is a plus!
• This is a remote work from home position, so a stable high-speed internet connection is required. We will provide any additional equipment necessary