Job description

Reporting to the Sales Manager – The Sales Representative is accountable for driving revenue growth through the sustained prospecting, targeting, closing and onboarding new customers (i.e. “accounts”) in the multifamily industry in their respective market. Additionally, Sales Representatives are responsible for ongoing account maintenance and customer support. As the “face” of Southwest Auto Tow, Sales Representatives must be highly professional, responsive to customer needs, and must display our Core Values at all times.
The following key accountabilities ensure the critical success of this position:

• 15% Serve as an “Ambassador” to outside stakeholders by consistently and effectively communicating the Southwest Auto Tow value proposition and our Core Values (E.T.H.I.C.S.)

• Actively and consistently engage in apartment industry events, trade shows and professional organizations in order to promote awareness of the Southwest Auto Tow value proposition and our Core Values.
• Creatively find ways to engage with potential and current customers through marketing opportunities, social events, and sponsorships
• Behave, dress and interact with stakeholders in a way that exemplifies professionalism and our Core Values.

• 65% Consistently prospect, sign and onboard customers to generate new revenue for the company

• Prospect new leads on a weekly basis via direct industry contacts and database research (Yardi/ALN)
• Visit prospective customers on a daily basis to build rapport and to communicate the Southwest Auto Tow value proposition
• Consistently establish new parking management service agreements throughout your geographic market
• Thoroughly and efficiently onboard new customers by ensuring services are established, providing Omadi training and access
• Coordinate with the operations team to ensure seamless service establishment.
• Provide weekly reports via Omadi to document your performance, activities and to communicate customer needs to management

• 20% Provide responsive ongoing customer support in order to maximize customer retention

• Respond to all customer concerns or requests via email, phone or text within 24 hours (or sooner if needed)
• Provide customer support and troubleshooting for escalated issues in a rapid and efficient manner
• Expertly utilize Omadi to troubleshoot issues and provide customers with timely information
• Provide support and assistance to Account Coordinators as needed to ensure customer requests and concerns and resolved in a timely manner
• Utilize historical data present in Omadi combined with sound judgement to process price adjustments as needed to maximize revenue while maintaining customer goodwill.

Key success measures (outcomes) for this position: **

• New accounts onboarded (maximize)
• PPIs conducted (maximize)
• Customer retention rates (maximize)
• Price Adjustments (minimize)

Job Type: Full-time

Pay: $60,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Dallas, TX 75229: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Property management: 5 years (Required)
• Sales: 5 years (Required)
• Customer service: 5 years (Required)

Work Location: Hybrid remote in Dallas, TX 75229

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