Service Technician

About the job

Are you looking to expand your knowledge in the Refractories Industry? Do you enjoy working independently and working with customers to be successful?

If you answered yes, apply today to work for the world’s largest refractory company! RHI Magnesita is the global leading supplier of high-grade refractory products, systems, and services. With more than 14,000 employees across more than 40 countries and 3.1 billion in revenues we are the driving force of the refractory industry.

We are seeking a Service Technician to work at our Nucor Customer Site in Frostproof, FL (Nucor, Florida). This role will serve as the first point of contact with our customer and work very closely to ensure that RHI Magnesita’s products are being utilized/installed appropriately in accordance with prescribed guidelines.

This role will own the full life cycle of the account. They will work to provide regular maintenance on all RHI Magnesita machines, improve sales turnover, support inventory management, identify problems (troubleshooting) and address customer concerns.

Tasks will include:

• Provide assistance and have general trouble shooting ability with machinery/equipment.
• Assisting with inventory management functions.
• Daily customer interface related to product sales and performance, along with understanding customer expectations of performance.
• Refractory installation for furnace and ladle of customer account.
• Data tracking related to RHIM products, and competitor product performance.
• Daily communication with Superior regarding all customer developments: Threats, Potentials, Concerns. Identify and relay information to Superior pertaining to performance of products, operational changes, recommendation of changes, review of competitor products and performance, application potentials, and general audit of customer. Report on quality issues and address problems and suggest solutions.
• Provide service type functions, which may involve product installation support, including customer product training.
• Participate in trials and document results with respect to new and old products. Assist your Superior with the completion of all pre-trial forms, and all trial closing forms.
• Electronic communication should be checked every business day. Calls should be returned within that business day.
• Submit expenditures on a minimum of a bi-weekly basis. Expenditure development should be conducted with the most cost-effective approach in mind.
• Interact with required internal departments.
• Adherence to proper safety requirements by client, and use of appropriate PPE at all customer sites.
• Ability to respond to afterhours urgent or emergency needs of the customer.
• Ability to complete necessary equipment operations and pre-check certifications and standards.

About you

• Safety focused
• High School Diploma or GED
• 2+ years of mechanical experience
• Exceptional customer service skills both internally and externally
• Independent worker and self-starter, who contributes to the overall team objectives
• Proficiency with MS Office Suite of products, specifically MS Outlook, Word, PowerPoint, and Excel
• Hands on, forward thinking, and improvement/results driven
• Works effectively and collaboratively, including clear written and verbal communications
• Ability to learn inventory control processes and standard
• 2+ years of refractory installation, steel mill. foundry experience or heavy industrial environments preferred

What we bring to the table

We are the acknowledged industry leader in innovative technology. Our company is defined by people. That's why we attach so much importance to our employees. We have a collaborative culture that cherishes ideas and determination to add value for our customers. Our leadership style encourages openness, fresh thinking, and initiative. We are pragmatic, positive and optimistic.

As a much-valued employer:

• We offer you a varied and challenging role within the world market leader that is driving positive change
• We give you the opportunity to take part in shaping the future of the industry leader in innovative technology
• Amazing benefits!

About RHI Magnesita

RHI Magnesita is the result of the combination of RHI and Magnesita to form the global leading supplier of high-grade refractory products, systems, and services. With more than 14,000 employees across more than 40 countries and 3.1 billion in revenues we are the driving force of the refractory industry.

Learn more about us and follow us at:

Find us on: LinkedIn, Facebook, Instagram, YouTube

Do you want to know more? Check out www.rhimagnesita.com