Job description

Job Purpose

The purpose of the Sales Coordinator is to assist the Sales Department with group sales and catering sales related tasks, such as inputting group reservations, assembling group & catering resume information, assisting with communicating upcoming events and inputting forecast numbers for operations. The Sales Coordinator is also expected to complete all administrative duties and maintain accurate records for the Sales Department.

Essential Job Functions

• Compiles and completes reservation reports as needed
• Establishes group room blocks, inputs blocks and rooming list accurately and in a timely manner into the hotel systems
• Manages the group rooms pickup on group blocks
• Adheres to contract information when booking reservations such as cut off dates, room types, and block numbers. Does not override without approval of DOS or Revenue Manager
• Creates web links and group landing pages at the request of the sales department
• Responds to guest emails in a timely and professional manner
• Works closely with the property Revenue Manager to ensure that Operational Forecast and 90 Day Forecast are completed weekly
• Complete training to become knowledgeable with the property yield management systems (CI/TY)
• Monitors and ensures the information in both property management system and reservation system is accurate
• Imputing rooming lists and conducting any changes noted from the Event Planners- Following up with clients and/or the event planners when completed.
• Management of suite inventory and suite reservations for group guests
• Building and maintaining house accounts, group masters and room blocks. Building group room blocks and ensuring that all groups past the allowed inventory date are built when systems allow. Ensuring that all room block information in system is current and correct.
• Maintain effective communication with the Sales department, and with all hotel departments. Be responsive to instructions and suggestions and work to resolve problems.
• Work closely with the Sales department regarding VIP and special requests.
• Maintain clean and organized work area and properly file shipping forms and information updates.
• Knowledge of computer to include reservations and front office systems. Ability to read, input, retrieves, analyze and provide information on data found in computer system.
• Perform and comply with all accounting procedures.
• Assist Clients on property as needed.
• Communicate and correspond with Clients; take catering leads and e-mails/mails information to clients.
• Answer telephones for Event Planning and others when needed.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education

High School Diploma and/or 2-3 years' experience or equivalent combination of education and experience required.

Computer Skills

General computer skills and familiarity with Microsoft Office systems

Language Ability

Ability to speak effectively with customers and/or associates. Ability to write clearly and legibly.

Math Ability.

Able to perform basic math problems.

Reasoning Ability

Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Charleston, SC 29403: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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