Job description
What we are looking for
Duties:
We are seeking a highly skilled and engaged individual with a passion for staying one step ahead of financial losses, evaluating financial stability and fraud risk factors, while protecting and minimizing the impact for our merchants.
The ideal candidate should have a solid understanding of financial risk behaviors and patterns, and of financial records, such as invoices, balance sheets and bank statements.
Major Responsibilities:
Skills:
Top 3 Skills:
(1) communication skills (written and oral)
(2) analytical skills
(3) inquisitive and self-starter
We are seeking a highly skilled and engaged individual with a passion for staying one step ahead of financial losses, evaluating financial stability and fraud risk factors, while protecting and minimizing the impact for our merchants.
The ideal candidate should have a solid understanding of financial risk behaviors and patterns, and of financial records, such as invoices, balance sheets and bank statements.
Major Responsibilities:
- Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues.
- Makes outbound calls to customers to validate payments transactions.
- Writes complete, succinct and accurate case notes.
- Reviews other risk agent's work to either approve or provide feedback.
- Provides empathetic, accurate, and efficient resolutions to the most complex and escalated customers.
- Handles questions or escalations on suspected fraud from other business units.
Skills:
- Experience in risk mitigation within the payments industry (3-5 years preferred) with the ability to identify the behaviors and signs of risky financial transactions or accounts.
- Excellent research and investigative skills.
- Proficient use of technology with exceptional internet research skills.
- Ability to make independent and sound decisions and think on your feet in a dynamic environment.
- Ability to partner and work seamlessly across the team to effectively document and share problems, opportunities, and solutions.
- Must be able to work overtime as well as Saturdays and some holidays
Top 3 Skills:
(1) communication skills (written and oral)
(2) analytical skills
(3) inquisitive and self-starter
LOCATION
Reno, NVLos Angeles, CA
JOB TYPE
Contract
(6 Months)
POSTED DATE
11/15/2022
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