General Summary:

The Retention Representative is responsible for customer retention. Responsibilities include fielding customers that call in to disconnect internet, voice, and cable TV services. Works under the direction of the Market Sales Manager to retain customers through promotions.

Essential Job Functions

• Makes outbound lead follow-up calls to existing customers by telephone and e-mail;
• Ensures customer satisfaction and supports a positive impression of Ritter Communications;
• Remains knowledgeable of products and services and remains aware of competitors' services, offers, and initiatives;
• Demonstrates strong influencing skills;
• Enters customer work orders at the end of transactions and sets expectations regarding the timeliness and completion of the work orders;
• Focuses on goal achievement and results;
• Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required;
• Perform all other related duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of telecommunications industry;
• Knowledge of telecom operations, technology, and equipment;
• Knowledge of business sales principles and practices;
• Knowledge of company products and services;
• Skill in operating various office equipment such as personal computer, various software programs, and telephone systems;
• Skill in oral and written communication;
• Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner;
• Ability to demonstrate skills in leadership;
• Ability to organize and prioritize multiple work assignments;
• Ability to pay close attention to detail;
• Ability to make sound decisions using information at hand;
• Ability to travel for business requirements; must possess a valid Driver’s License with a satisfactory driving record.

Education and Experience:

High school diploma or GED required; two to three years of experience in Inside Sales within the telecommunications or IT services industries is preferred but not required.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!