Job description

Keyholder

The White House Historical Association is seeking a Keyholder to work on location in our Washington D.C. Gift Shop. The
Keyholder, commonly known as “sales associate” will report to the Gift Shop Manager.

Roles and Responsibilities

You are the Store Manager’s right hand. Your role is varied and holds multiple shades of administrative, clerical, and other functions of a retail store leader. As a Keyholder, you are in a position that requires a considerable amount of trust and attention to detail. You will be expected to act as a positive role model for employees and customers in all respects of professional customer service and development.

Major Areas of Responsibility

Right from the moment when the doors of your store are opened until the time they are closed, you will be asked to proactively participate in almost all the activities that take place. Your small boutique-style setting is extremely fast paced, including providing outstanding customer service for up to 500 customers in an hour!

Your primary job duty includes maintaining a positive attitude and focusing on customer satisfaction. You will work directly with customers to determine their needs, answer their questions about our products, and make product recommendations.

As a Keyholder, you are also responsible for helping to organize merchandise, return misplaced items, ensuring an orderly appearance of in-store displays, placing price tags, and processing various forms of payment.

The responsibilities of a Keyholder involve opening and closing the store and assuring that the store is left ready for the next opening.

You will be asked to work in two different locations as needed - Stores are within walking distance of each other.

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Duties include but not limited to:

• Arrive on-time for early morning opening, including Saturdays and holidays
• Product management by ensuring excellence and knowledge in the product being sold
• Assist with ordering office supplies, and generate sales report as needed
• Assist with preparation of daily invoices and reconciliation as needed
• Relationship Management, ensure a positive, diverse, and inclusive environment
• Customer Service Focused, ensuring quality and excellence
• Assist with Inventory Control, ensuring store has sufficient inventory on hand to maximize sales, order products as needed, and perform annual inventory of store
• Maintain professional standards and affiliations

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Desired Experience:

Preference will be given to a candidate with a minimum of 3 years’ experience in a retail role including experience using POS systems. Ideal candidate will possess a High School Diploma or GED, and a combination of work experience. Knowledge and experience using RetailPro a plus. Knowledge of accounting procedures.
Demonstrate computer familiarity.

Please e-mail a cover letter describing your relevant experiences, a resume, and the names and contact information of three references, in a single Word document or PDF to us. The White House Historical Association is an equal opportunity employer.

The White House Historical Association is a nonprofit educational association founded in 1961 for the purpose of enhancing the understanding, appreciation, and enjoyment of the Executive Mansion. This is not a political position or a position with the United States Government. All proceeds from the sale of the Association’s books and products are used to fund the acquisition of historic furnishings and artwork for the permanent White
House Collection, assist in the preservation of public rooms, and further its educational mission.

WHHA offers a comprehensive benefits package:

• Life insurance
• Long/Short term Disability
• Long term Healthcare Plan
• Health Insurance
• Dental Insurance
• Vision
• 403B Matching
• Paid Holiday
• Paid Sick Leave
• Paid Vacation
• Paid Personal Day
• Paid Meal Breaks
• Metro Smart Benefits
• Employee Discount Program

Candidates selected for this position must pass a full background and reference check. Candidates MUST be available to work weekdays, weekends, and holidays.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Washington, DC: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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