Job description

Home Appliance Sales and Service is a family-owned business that specializes in appliance sales, installation, and service. Founded in 1962, Home Appliance has since grown to over 60 employees, including 3 retail locations, a parts & distribution center, as well as install, delivery, and service staff. We are proud to be Medina County’s Best of the Best – Appliance Store for 16 years in a row. Because of our continuing success, we are looking to grow our team with the best candidates focused on delivering a great customer experience.

Retail Customer Service Representative Summary:

The Retail Customer Service Representative will be the first person our clientele will see when they walk into our sales/design center. The ideal candidate will provide our clientele with a welcoming, pleasant, hospitable presence and experience. The purpose of the role is to act as a liaison for the customer through sales, delivery, installation, and service of their appliances. The Retail Customer Service Representative reports to the Customer Engagement Leader.

Position Responsibilities:

● Greet and engage with all customers who enter the showroom

● Build rapport and gather customer information for customer walk-in reports

● Answer incoming phone calls and direct calls appropriately

● Ensure that all appliance displays are clean and tagged

● Assist with creating product and/or sales tags when necessary

● Process payments for sales and parts orders

● Assist customers with parts and appliance pickup orders including model/serial verification and invoicing

● Complete customer confirmations for delivery, install and service

● Other duties as assigned

Position Requirements:

● Friendly and outgoing personality with a “can-do” attitude

● Customer service experience a plus

● Effective verbal and written communication skills

● Professional appearance and demeanor

● Experience with Word, Excel, and Outlook

● Willingness to learn industry specific software system

● Ability to work flexible hours, including some evenings and weekends

Benefits & Perks:

● Paid vacation and holidays

● 401(K) Matching

● Health Insurance

• Preventative Care Services
• Virtual Care Services
• Cash Care Program
• Weigh Loss Assistance Program
• Employee Assistance Program

● Dental Insurance

● Vision Insurance

● Referral Program

● In-house L&D Department – we want only the best and will invest in your growth

● We like to promote from within our growing organization

● Rated Medina County’s ‘Best Appliance Store’ 16 Years in a row

Job Type & Compensation:

Full-time, weekend availability needed

Pay: $17.00-$19.00 an hour ($35,360-$39,520 annual)

Eligible for overtime, bonus, and/or profit sharing

Location: 1997 Pearl Road, Brunswick, Ohio 44212

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Brunswick, OH 44212: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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