Why The Team Needs You? In this fast-paced and growing industry, our field teams need support inside the office. Managing systems and knowing where projects are at is essential to smooth operations and the healthy growth of a business. This role is the “heart” of the operation information in and out internally and externally.

Why Join the Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service and leadership, not only living our company values to be more than just a service provider but to restore communities. You get more than just a job at Paul Davis.

General Requirements:· Demonstrated ability to work successfully in an environment characterized by multiple projects in various stages, changing priorities, constant interruption, and emergency demands.· Capacity to render judgments with integrity under conditions of ethical uncertainty.· Commitment to customer’s sense of urgency· Demonstrated ability to communicate effectively verbally and in writing· Disciplined approach to planning and self-management · Attention to detail Responsibilities:· First recorded Customer Experience· Loss Coordination· Loss Data Management· Direct Repair Program Administration and Operational Compliance· Job Progress Management · Other duties as requested Duties/Tasks Loss Coordination & Customer Experience· Take new Loss info· Conduct initial customer interview· Effect proper hand-off of new loss to appropriate party and follow-up as necessary· Manage phones in a catastrophe response· Conduct customers follow up on large losses· Assist Project Managers with reducing job cycle time· Prepare Contents and Emergency Service estimates and documentation packages Loss Data Management:· Enter loss data in job management software· Send loss acknowledgment reports· Prepare monthly report on recent sales activity· Prepare monthly reports on customer satisfaction· Update and prepare monthly reports on project management performance measures· Prepare quarterly report summary Direct Repair Program Administration · Maintain current file of all Direct Repair Program Guidelines and Procedures· Monitor program requirements· Prepare DRP estimates and update reporting as required· Oversee use of DASH, DryTrack, Xactimate and other required software· Oversee estimating and reporting by others· Establish and maintain relationships with Direct Repair Program administrators· Test thresholds of Xactimate estimating· Provide Xactimate unit-pricing feedback· Provide weekly DRP status reports · Prepare quarterly Program Activity Report· Oversee annual program recertification Accountabilities· Improved customer satisfaction (NPS)· Improved Direct Repair/Preferred Vendor Program performance (POMS, etc.)· Increased productivity of project managers and reduce job cycle time· Increased accuracy and relevance of loss and performance data (job file audits)· Increased DRP sales volume· Improved DRP profitability

Compensation and Benefits

• Strong starting wage depending on experience
• Paid time off
• 8 paid holidays
• Medical, Dental, and Vision Benefits
• Life and Long-Term Disability Insurance