Essential Duties and Responsibilities

• Understand the Residential Group Homes, their Needs and Outcomes.
• Utilize and maintain the Paycom Scheduling Software Program leading to appropriate Member Care, accurate schedules, and increased internal and external customer satisfaction.
• Ensure proper implementation and usage of all Paycom Scheduling functions across Residential facilities, to include future enhancements.
• Establish New Hires in their On the Job training schedules.
• Schedule employees to fill staffing vacancies, meet Member needs and to maintain staffing requirements, i.e., with call-ins, picked-up shifts, and arrangement of hours.
• Enter call-ins in to the absentee database.
• Ability to multi-task and ability to work in a fast paced environment with excellent internal and external customer service skills.
• Answer phones and text messages with professionalism and respond appropriately to the needs of our internal and external customers.
• Assist in supporting and sustaining scheduling programs and processes such as: Float program, Minor program, ensuring employee placement satisfaction, maximum utilization of working hours, etc.
• Maintain, process, and update all related calendars to fulfill Member, company, and employee staffing needs.
• Communicate open hours to employees, management staff, and other scheduling staff in efforts to ensure adequate staffing.
• Listen and respond to internal and external customers’ needs and concerns in a professional manner. Work with the Team to politely resolve such.
• Perform typing, data entry, and clerical duties accurately and completely to ensure reliability and accountability.
• Assist with on-call responsibilities for evenings, weekends, and holidays on an established alternating schedule or needed basis.
• Provide reports and assistance to management and other departments as directed.
• Maintain and update hours authorized and Member/employee placements.
• Work cooperatively with other scheduling staff, direct care staff, and management working towards meeting overtime reduction goals.

EDUCATION/QUALIFICATIONS

• A Bachelor’s degree in Human Services, Psychology or Supply Chain Management. An Associate’s Degree will be considered. Or, related field with two (2) years’ experience working with elders or persons with disabilities
• Possess advanced computer and telecommunication skills, with proficiency in Microsoft Office Suite.
• Excellent organizational, time management, and critical thinking skills.
• An energetic, outgoing, detail-oriented person who demonstrates strong written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.