Job description

Maynard is a locally owned and rapidly growing company with 82 years of service to the community. We are looking for an individual who is self-motivated, high energy, and has a strong positive attitude. Great communication skills and ability to take direction is a MUST. We provide very competitive pay, medical, dental, vision, 401k, many elective insurance options, paid vacation, paid time off, WEEKLY pay, flexible schedules and a fun, collaborative work environment.

Job Responsibilities:

• Dispatching residential service technicians to assigned calls
• Ability to analyze and prepare quotes to customers for service work
• Ability to handle fluid movement of schedules throughout the day
• Communication throughout day with customers, technicians, and managers
• Outbound calls to confirm service appointments
• Assigning calls by priority to correct technicians
• Updating company shared documents for performance measures
• Recording customer information digitally to internal records
• Auditing of technician time sheets
• Issuing of purchase orders
• Initiate care calls to customers (courtesy follow-up calls) to ensure service was great
• Track and manage routes of technicians to ensure efficiency and productivity
• Additional responsibilities as job requires

Job Requirements:
3-5 Years Dispatch experience, preferably in the HVAC, Plumbing field or similar.

• Exceptional Communication & Interpersonal Skills
• Excellent Phone Skills
• Ability to work under pressure or tight time constraints
• POSITIVE can do attitude & Strong Work Ethic
• Strong Multi-tasker
• Willingness to Learn
• Proficient Computer knowledge
• Type 30 WPM
• Ability to critically think

Job Type: Full-time

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