Job description

Responsibilities:

• Ability to capture rentals/reservations by utilizing effective communication techniques.

• Assist guests and residents; deliver the highest standards of service to all customers .
• Oversee in-house linen program
• Process invoices

• Schedule housekeeping and unit turnovers
• Effectively manage daily correspondence and operational tasks to exceed customer expectations

• Assist customers with questions regarding their existing reservations and rentals.

• Provide concierge services with general knowledge of the property and surrounding area including restaurants, entertainment, special events and general directions

• Acquire new rental properties and develop marketing strategies to increase inventory.

• Maintain owner and resident relations via proactive and prompt communication.

• Assist with guest check-ins and routine property inspections.

• Investigating and resolving tenant complaints; enforcing rules of occupancy

• Enforce occupancy policies and procedures

• Proficiency in company software (RNS) and organizing/prioritizing management duties

• Proficient knowledge of owner agreement and fair housing

Skills:

• Problem solving skills

• Must have good computer skills
• Outstanding communication skills (written and oral)

• Flexibility of schedule; ability to work Saturdays required

• Strong customer-service focus

• Attention to detail

• Possess basic bookkeeping skills

• Strong computer proficiency. RNS experience preferred.

• High level of initiative

• Ability to work independently

• Ability to multi-task and work within several computer applications at the same time.

*Position is Tuesday-Saturday (PT to start with potential for FT).

Job Type: Part-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Saint Augustine, FL 32080: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)
• customer service: 2 years (Required)
• property management: 1 year (Preferred)

Work Location: One location

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