Job description
Spanish speaking RN Inbound Phone Agent
Cortex is building a pool of qualified RNs to be on our Contingent Hurricane Response team and be called into action within 72 hrs notice. Join our team!
Cortex is on standby to provide inbound phone support in the event of a hurricane in Florida. When we are activated to provide phone support our hours will most likely be from 7am - 7pm EST / 7 days a week & will provide support for as long as needed. (It could be a couple of weeks or a month+) We'll be providing inbound phone support for customers of an insurance company and helping with their needs, most likely submitting insurance claims.
Although this isn't typical nursing work - we know that nurses are amazing and empathetic while speaking with these customers who need help.
Hurricane Season is from June 1st - November 30th
- You could be activated at anytime between these months
- 6 hrs shifts from 7am -1pm EST
- 6 hr shifts from 1pm-7pm EST
- 12 hr shifts available 7am -7pm EST
- Weekends only available
Job duties include but are not limited to
- Providing exceptional customer service phone support
- Answering customers questions and help file insurance claims
- Complete required 8 hr remote training course upon activation
- Able to work within 72 hours after activation & work for up to one month +
Qualifications
- Must be a U.S. licensed registered nurse
- Proficient with computers Strong
- interpersonal skills, quickly building trust and rapport with customers
Excellent written and oral communication skillsReliable * Professional and positive attitude
- A dedicated quiet workspace and high-speed, reliable internet
- Working & up to date computer or laptop
Pay Rate
Temporary employee position$25/hr
Submitting this application means you'll be put in a pool for potential activation - we'll notify you via email if you've been selected to be in this pool & we'll reach out to you with monthly updates.
Cortex has other opportunities similar to this & we'd love to have you join our RN Community to hear about these other openings.
https://rn.cortexhc.com/community-registration
It is possible we will have a need for activation this week
Job Type: Temporary
Pay: $25.00 per hour
Standard shift:
- Day shift
- Evening shift
Weekly schedule:
- Monday to Friday
- Weekend availability
Language:
- Spanish (Required)
License/Certification:
- RN License (Required)
Work Location: Remote
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