Job description

Key Responsibilities

• * Address inbound customer questions and concerns arriving via phone and email
• Own the entire interaction with that customer and provide total resolution for their needs
• Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes
• Investigate and resolve customer inquiries related to their orders or shipments
• Update systems and document all interactions with customers, associates, and partners
• Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries

Duties & Requirements:

When working from home you must have an internet connection with a minimum of 10 mbps to handle simultaneous voice and data transmission

• Efficiently and professionally communicate with customers and assist them with their needs
• Strong phone contact handling and active listening skills
• Excellent written communication and comprehension
• Skilled at consistently providing outstanding customer service and following through on responsibilities or promises made to customers
• Independent decision-making skills with the ability to handle and resolve complex issues
• Conversational, patient and confident demeanor with a positive attitude
• Ability to stay composed and objective with an angry customer, and de-escalate issues as needed
• Motivated to create and perpetuate a team environment in the workplace and among other associates
• Demonstrated ability to complete projects and assignments accurately in a fast-paced environment
• Ability to use Windows based systems, digital soft phones, and familiarity with CRM systems and practices

Competencies & Skills

• 2+ years previous customer service experience in a phone / email contact center
• High school diploma or GED
• Experience in a performance-based or metric-driven environment

Job Type: Full-time

Pay: $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• Are you available for a start date on or around Monday, 10/24

Experience:

• Customer Service: 2 years (Required)
• Call Center: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: Remote

www.arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.arclintfl.com is the ideal place to find your next job.