Job description

Position Overview

The Customer Service Representative will be responsible for providing a high level of service through our telephone and email channels. Customer service inquiries would include orders, customer service resolution and follow-up to ensure customer retention and satisfaction.

Job Description

Proficiency in handling customer interactions via phone, e-mail and mail.

Effectively manage work hours and demonstrate strong organizational skills.

Process requests for order entry and product questions from customers.

Ensure accurate order entry and timely feedback to customer inquiries.

Responsible for researching and resolving complaints, product inquiries or ordering to ensure customer retention and satisfaction

Travel Required: No

Environment

Office : Office Temperature (65F to 75F)

Skills

Specialized Knowledge : Able to read and interpret manuals, documents and memos, Able to communicate with customers and co-workers

Special Skills : Math skills: able to calculate figures and to apply common sense problem solving, Able to work with others and independently in order to complete tasks as directed by the management staff.

Years Of Experience

0-2 : Related experience and/or training.

We offer:
Weekly Pay

Benefits available from day 1 (medical, dental, vision,

Company matched 401k

PTO and Holiday Pay offered

Career Progression Opportunities

Tuition Reimbursement

Employee Health & Wellness program

Employee Discounts / Purchasing programs

Employee Assistance Program

Qualifications

High School Diploma - General Studies

Shift

1st Shift (United States of America)

Company

C&S Wholesale Grocers, Inc.

About Our Company

C&S Wholesale Grocers, Inc. , based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.

Working Safely is a Condition of Employment at C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Company: C&S Wholesale Grocers, Inc.

Job Area: Cust Service - Corporate

Job Family: Sales

Job Type: Regular

Job Code: JC0171

ReqID: R-245923

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