Job description
REGIONAL MANAGER
SUMMARY
We are searching for a Regional Manager with a passion for creating and leading exceptional community teams. This person will drive the overall profitability of assigned properties, the development of marketing strategies focused on achieving occupancy goals, maximizing rental rates and collections, controlling expenses, promoting outstanding customer service and serving as a mentor to their teams and peers. This position requires a Valid Driver's License with no major infractions within the past 12 months.
ESSENTIAL FUNCTIONS
We are searching for a Regional Manager with a passion for creating and leading exceptional community teams. This person will drive the overall profitability of assigned properties, the development of marketing strategies focused on achieving occupancy goals, maximizing rental rates and collections, controlling expenses, promoting outstanding customer service and serving as a mentor to their teams and peers. This position requires a Valid Driver's License with no major infractions within the past 12 months.
ESSENTIAL FUNCTIONS
- Develop, lead and empower associates to seize opportunities and perform at their highest level while encouraging innovation, clear communication and dedication.
- Responsible for maintaining desired internal financial benchmarks for each asset within the portfolio; occupancy levels, income levels, delinquency percentages, IRR and cash flow.
- Function as a leader in creating customer service programs, develop a work environment that ensures customer service activities, enhancing the value to the organization.
- Manage financial performance by maintaining an acceptable P&L performance through the development of overall operating procedures and policy.
- Provide input in asset management decisions and scheduling of capital expenditures.
- Assist in the evaluation of the Community Director, assist with evaluations of others, ensure training and development of on-site personnel, assist with coaching, counseling sessions, and terminations.
- Review and present all information to owners and investors. Includes monthly financial reports, performance reports, annual budgets, and business plans.
- Involved in new acquisitions and third-party development by providing insight, analysis, pro forma, marketing evaluations, and staffing plans.
- Provide insight, knowledge, training and mentoring to other regional managers.
- Work closely with the Regional VP and Senior Management in establishing strategies for the region.
- Stays connected in the industry to identify, recruit and develop top talent when opportunities open within the company.
- Other duties as assigned
SKILLS/ABILITIES
- Leadership – Mentor and inspire associates to demonstrate Kairoi’s culture and develop the skills to be successful in the current role while being prepared for the next.
- Customer Service - Demonstrates and supports exceptional service toward both internal and external customers.
- Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
- Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions.
- Business Acumen - Understands business implications of decisions; Aligns work with strategic goals.
- Ethics - Treats people with respect; Works with integrity and ethically; upholds organizational values.
- Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in the decision-making process.
- Planning/Organizing - Prioritizes and plans work activities.
- Social Media - Aware of digital advertising practices with a working knowledge of social media.
EDUCATION AND EXPERIENCE
- Bachelor's degree in Business, Marketing or Real Estate a plus, but not required.
- Experience in property management may be substituted for education requirements.
- Must be market expert and have a deep understanding of the history and trends related to real estate, marketing, and the overall economy5 + years as a Regional/General Manager and/or Director.
- 10+ years in property management.
- Must have extensive expertise in luxury class A assets – including high-rise and mid-rise design as well as new developments.
- Must be able to travel 50 – 75% of the time.
- Must have a Valid Driver's License with no major infractions in the past 12 months.
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