The Regional manager's main duty will be to oversee the improved production of the district managers and their stores. The Regional Manager will work with the corporate executives to review sales production results and store operations.

• Manages multiple locations with agents and District managers within a geographic zone
• Oversee production reports to make sure that results are being entered and review the results with the district managers
• Visit with District Managers daily and assist in sales coaching
• Work with district managers to review their store's production and make sure the processes are being followed
• Assist in interviews and approval of applicants
• Assist with onboarding or offboarding when necessary
• Perform evaluations of district managers and oversee their evaluations of their reps
• Give suggestions for changes to processes to corp. executives
• Make sure that "Now Hiring" signs are being placed in Districts that are short staffed
• Handle escalated customer complaints and issues
• Assist in finding locations for possible future stores
• Stay up to date on insurance company policies and procedures
• Discuss monthly goals with Managers and Agents to formulate strategies to accomplish goals and meet monthly targets
• Flexible to travel within their zone and outside of their zone for training and cross audit purposes

Education/Experience and Skills

• High School Diploma or GED, Some College preferred
• 1 - 2 years Customer Service/ Insurance Sales Experience required
• 2 - 3 years of Lead/ Supervisory experience, preferre
• County Mutual License required, Property & Casualty (P&C) preferred

Job Responsibilities

• Monitors sales goals and procedures as appropriate for each manager and store based on goals set for each location and the whole zone
• Designs and recommends regional sales and marketing promotions and sets short and long-term retail sales strategies for the zone
• Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals
• Responsible for hiring and training all retail employees/staff
• Promotes positive attitude to ensure excellent customer service skills are being utilized when Agents are interacting with our customers as well as with the other Agents daily

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description may be revised upon development of other duties and changes in responsibilities.