Receptionist / Dispatcher
Job description
Primary Roles and Responsibilities
1. Receptionist
- Receive and enter lead calls and job referrals
- Perform excellent customer service
- Receive general phone calls and greet visitors
- Document calls for weekly call log reports
- Dispatch lead calls and job referrals
- Track pending lead calls and job referral follow-up
- Analyze dispatch reports
- Coordinate production schedule and monitor logistics
- Coordinate on-call schedule
- Perform general administration
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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