Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type: Per Diem

Scheduled Hours: 0

Work Shift: Day (United States of America)

Contributes to the Hospital’s mission by providing clerical support to the radiology department, keeping the patient care team informed by maintaining accurate and timely electronic medical records and greeting and helping patients and their family members and performing administrative duties to assist the department. This administrative support position will have an impact on patient care and patient and family member satisfaction by fielding requests and information to the patient care team and family members, providing the administrative support to ensure expedient patient throughput and acting as a central resource of the patient medical record.

Job Description:
Greets patients and others timely and in a manner that is respectful and empathetic.

• Answers common, non-clinical/complex questions and escalates questions as appropriate. Provides general information regarding the Hospital.
• Directs individuals to their desired location, which may involve looking up information such as patient appointments and reviewing the computer system to assess the appropriate location. Provides verbal as well as written directions throughout the facility(ies).
• Confirms patients scheduled appointments as needed.
• Disseminates information to waiting patients and family members/friends as directed by

clinical staff and/or as allowed by department procedures.

• Makes rounds throughout the waiting area, providing non-clinical comfort measures to patients and their family members, such as blankets, beverages, ice, etc.

o Seeks direction from clinical staff when appropriate.
o Answers patient, family members and other visitors’ questions about wait times and delays and the reason for delays without jeopardizing confidentiality.
o Is empathetic to patients and the families, being sensitive to their emotional, cultural and spiritual needs.
o When appropriate takes service recovery measures to both patients and their family members. Informs the nurse/providers of potential service recovery issues.

• Provides wheelchair assistance for patients as requested.
• Coordinates patient transportation requirements as needed. Provides assistance with the telephone as necessary. Maintains current listings for local taxis and other transportation services.
• Communicates to appropriate department/individuals when patient/visitor has arrived.
• Provides telephone coverage, receiving and transferring calls as appropriate.
• Enters patient demographic and other pertinent information into the system as directed and/or performs other basic data entry functions.
• Handles various imaging-related documentation including but not limited to labels, requisitions, orders, daily reports, logs, and PACS as required by site.

QUALIFICATIONS

Education:
Required: High School Diploma or equivalent

Experience:
Preferred: At least one year experience in similar position in a patient care setting.

Other Skills/Knowledge

Required:

• For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team.
• Excellent customer service and communication skills.
• Keyboard skills

FLSA Status: Non-Exempt
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled

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