Summary

The Quality Technician is the first step into a role that is one of the most in-demand fields in Manufacturing. The Quality Tech. is the hands-on shop floor “first responder” who also begins to learn the skills needed to advance to Quality Engineering roles (i.e. analytics, Advanced Product Quality Planning, manufacturing processes, Supplier Quality, etc.). A Quality Tech. should enjoy working on the shop floor and comfortable working with all of the other supporting organizations on a daily basis.

Essential Duties and Responsibilities

• Shop floor issue 1st responder: review issues reported by the shop floor (manufacturing, supplier, engineering, etc.) to drive quick and effective resolutions.

• Inventory Control: tagging and quarantine suspect or dispositioned parts, arrange shipments to and from vendors.

• Coordinating with multiple departments on a daily basis: Purchasing (arranging parts orders from vendors), Engineering (verify designs, approve deviations), Operations (first contact for most issues), Shipping/Receiving (outgoing/incoming parts).

• Supplier Quality: Contacting suppliers regarding defects/issues and coordinating the return of parts and Root Cause Corrective Actions as requested. Log information and compile metrics to establish Supplier Development programs.

• Complete required documentation for issues: Facility Issue Log, RMA list, MO list, etc.) which includes follow up and notes on a regular basis until issue resolution.

• Customer returns/issues (RMA’s): reviewing incoming customer complaints, coordinating and driving quick, effective resolutions. Regular follow up and documentation until issue resolution.

• Root Cause Corrective Action: investigating and coordinating across multiple departments/organizations the various issues and coming to a quick, effective resolution.

• Process creation and documentation: reviewing of “best practices” and documenting into an instructible format (includes work instructions, standard operating procedures, standards).

• Career development: pathway to Quality Analyst, Quality Engineering, Continuous Improvement, etc. Begin learning Quality standards, principles and methodologies (APQP, ISO 9001:2015, various manufacturing systems). Knowledge and Skill

• High school diploma or equivalent

• 1-3 years manufacturing experience. • Ability to work cohesively across all departments (engineering, operations, purchasing, PSN)

• Good communication/written skills.

• Basic computer skills including Microsoft products (Windows and Office).

• Great organization skills: organize various issues, prioritize and follow up on a proactive basis..

• Process based thinking: information gathering, follow up, reporting. . 9/2022 Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; talk or hear; and use hands to handle, or touch objects or controls.

The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions