Job description

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Job Title: Quality/Risk Coordinator

Job Summary:
Coordinates the planning and delivery of activities for the Quality Management Department. Adheres to organizational policies and procedures and regulatory/accrediting body requirements. Performs under the supervision of the QA Director.

Essential Job Duties:

• Provides administrative support to Quality & Risk Management Department.  Provides coordination of legal cases, scheduling of depositions, communication with attorneys and provision of requested documentation.  Coordinates documentation and logs for physician peer review; drafts correspondence for Peer Review committee.  Prepares packets, attends meetings, documents and takes/completes/records minutes for Quality Committee, Inpatient & ED PIT of the Board and other meetings as necessary, audio-visual set up, meeting room set up, and packet distribution.  Gather and aggregate quality data in support of the Ongoing Professional Practice Evaluation (OPPE) process. Maintain event reporting database and generate reports.  Abstraction of quality/core measures, educates staff as necessary on core measures  Develop and maintains in conjunction with the Director of the Department a system for trending & analysis of reported incidents, complaints, and claims to identify areas requiring management attention and/or risk management in-service education and participates in resolution of customer service complaints. Reviews, revises and/or prepares responses to complainants.

Behavioral Standards:

• Exhibits customer and service-oriented behaviors in everyday work interactions.  Demonstrates a courteous and respectful attitude to internal workforce and external customers.

Communication/Knowledge:

• Provides accurate and timely written and verbal communication of information in a manner that is understood by all.  Able to listen, understand, problem-solve, and carry-out duties to ensure the optimal outcome.  Able to use IT systems in an accurate and proficient manner.

Collaboration/Teamwork:

• Contributes toward effective, positive working relationships with internal and external colleagues.  Demonstrates cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization.

Education/Experience:

• Associate’s Degree, preferred  Prefer at least 2 to 4 years of current experience in an acute care setting Licensure/Certifications:  Preferred - Certification in risk management or healthcare quality

ADA/Physical Demands:
ADA CONSIDERATION: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the employee/applicant in order to be considered.

LANGUAGE SKILLS: Must be able to read, analyze, and interpret common scientific and technical information, and to be easily understood through verbal communication in the English language. Must be able to prepare documentation in a manner that conforms to prescribed style and format, and to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Bilingual skills (Spanish) preferred.

MATHEMATICAL SKILLS: Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of weight measurement, volume, and distance. Ability to perform upper level mathematical operations, including algebra and geometry, frequent distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory and factor analysis.

PHYSICAL DEMANDS: Is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee is regularly required to lift, push and/or pull weights in excess of 10 pounds. The employee must occasionally lift and/or move more than 100 pounds, with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT: Is occasionally exposed to toxic or caustic chemicals, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate.

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