The Records Coordinator serves as the administrator for RCS’s Electronic Health Records (EHR) for individuals receiving services and ensures proper implementation and regulatory compliance with each module, including set-up, training, and implementation.

The Records Coordinator demonstrates knowledge of Richmond’s quality mission, vision, and values. In addition, this position actively participates in quality improvement projects (e.g., communicating issues, offering suggestions) to ensure ongoing excellence of services, programs, and staff to maximize the quality of life for individuals supported by RCS.

Essential Job Functions

• Under the supervision of the Director of Quality Improvement, develops, provides, and/or coordinates training for EHR use, including but not limited to new employees(orientation), remedial training for staff users, and agency/departmental/super roles.
• Coordinates training efforts with the agency’s Workforce Development Department staff.
• Responsible to lead module and implementation processes for new application releases for agency utilization, including but not limited to creating pilot groups, training manuals, etc.
• Assists in the development of policies and procedures for EHR applications on both an agency-wide and departmental level, ensuring coordination between the two.
• Responsible for the development of EHR user manuals as well as coordinating manuals with related agency policies and procedures.
• Assists in ensuring that both electronic and paper records are retained and maintained in compliance with applicable regulations.
• Serves as the primary administrator for RCS’s EHR, including but not limited to assisting with managing user accounts for staff.
• Ensures integrity through role privileges and creating and maintaining programs, sites, and caseloads.
• Acts as agency liaison with RCS’s EHR Customer Support Services to ensure continued open communication including communicating changes to agency staff.
• Represents and/or presents the agency at conferences, and committees regarding electronic health records systems as needed, or as assigned.
• Performs EHR record reviews to ensure quality and regulatory compliance.
• Works closely with program administrators to ensure EHR and paper records are retained, maintained, and destroyed in accordance with OPWDD, HIPAA, and applicable regulatory agencies.
• Acts as agency liaison with Record Storage Company.
• Maintains computer and office technology expertise that is required to fulfill job responsibilities and assignments.
• Expected to conduct all agency business and complete job responsibilities in accordance with RCS’s Code of Conduct and Corporate Compliance Plan.
• Attends and participates in required RCS meetings, staff development, and training programs.

Qualifications and Minimum Requirements

• Associates Degree or greater.
• Comprehensive knowledge of computer programs.
• Must have a thorough knowledge of electronic health records systems and/or demonstrated willingness to learn.
• At least three years of related experience.
• Excellent verbal and written communication skills.

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