A quality assurance specialist ensures that the final credentialing files are following symplr's quality standards. In general, these detail-oriented professionals are responsible for routine audits of PSV activities, the detection and resolution of problems, and the delivery of satisfactory outcomes. Should any defects be found, it's up to the QA specialist to apply corrective actions.

Duties and Responsibilities:

• Coordinate with Manager to determine audit scope, audit requirements and timelines.
• Plan and perform audits such as operational, and compliance audits.
• Review audit findings in conjunction with management and QA Team
• Participate in audit meetings and coordinate internal and external audit activities.
• Maintain CVO policies and procedures according to regulatory requirements.
• Develop process improvements to improve quality and effectiveness of deliverables.
• Identify areas of improvements and concerns to management.
• Investigate customer complaints and non-conformance issues
• Collect and compile statistical quality data
• Maintain audit documentations according to established standards.

Skills Required:

• Analytical skills -will gather and interpret data, must be able to spot trends and notice outliers
• Organizational skills -needed to keep track of testing, results, documentation, and recommendations
• Excellent written communication -concise and accurate written documentation is essential. Also required to review internal policies and procedures as well as external accreditation standards to apply to internal policies
• Interpersonal skills -involved in training production staff on quality systems, also working closely with production staff to find and adjust errors in the processes
• Keen attention to detail -must be able to spot when processes do not comply with guidance and provide alternative suggestions. Must be able to read and interpret the details of external guidance and industry regulations
• Critical/logical thinking -must identify problems but also be able to help provide novel solutions to ensure efficiency and quality of the primary source process

Qualifications Required:

Every organization has a culture, whether they mean to or not, so why not be intentional about it?

Together, if we shape our intentions, actions, and interactions around a common, purposeful culture, we can quickly achieve more, attract others who help realize our goals, and thrive in our professional relationships.

• Associate degree or an equivalent combination of education and/or experience in healthcare
• Prior data management/data integrity experience preferred

Pay: $22 - $25/hr.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Legal authorization to work in the U.S. is required. Effective January 2020, we will not sponsor individuals for employment visas, now or in the future, for this job opening. **Existing internal employees on immigration through symplr, please connect with the Talent Acquisition team directly.

About symplr:

As a leader in healthcare operations solutions, we empower healthcare organizations to navigate the complexities of integrating critical business operations. Our customers are at the heart of everything we do, and they rely on our mission-critical systems to drive better operations and better outcomes.

We are a remote-first company with employees working across the United States, India, and the Netherlands. Guided by values, we focus on teamwork, championing our customers, being rooted in action and outcomes, overcoming challenges, and leading through equality and integrity. Read more about symplr's culture and values at symplr.com/careers.

Perks & Benefits:

• Company Sponsored Medical, Dental & Vision
• Safe Harbor 401K with Employer Matching up to 5%, eligible upon hire with immediate vesting
• HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
• Generous Time Off Plans, Volunteer Time Off, & 12 Paid Holidays
• Fully Paid Medical Leaves of Absence and Bonding Leaves for new parents
• Tuition Assistance & Continuing Education Reimbursement available
• Additional Employer-Paid Programs: Cleo Family Services, Care@Work Memberships, Headspace Memberships, LifeMart Discounts, and more!

symplr is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

As an ongoing commitment to reasonably accommodate individuals with disabilities, symplr has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to call 281.863.9500 if further assistance is required.

To all recruitment agencies: we do not accept resumes or partnership opportunities. Please do not forward resumes to symplr or any of our employees. We are not responsible for any fees related to unsolicited resumes.

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