Job description

NEW OPENING – QUALITY ASSURANCE SPECIALIST - Panama City, FL
***EXCITING NEWS*** Bluegreen Vacations has officially acquired a beautiful bayfront property in Panama City Beach. This will be our first Club Resort in this Florida west coast vacation destination.

We are seeking a Quality Assurance Specialist to head up this new acquisition! The Quality Assurance/loan Specialist is a multi-task oriented position requiring excellent customer service and organizational skills, computer literacy and attention to detail. After ensuring the documentation is prepared efficiently and accurately, the Quality Assurance Specialist must review the documents with the new owners and ensure the product and the company was presented properly to the buyers. Be part of a team committed to creating lasting vacation memories.

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES:

• Efficient and accurate preparation of contact documents for all product types including Club sales, Samplers, equity trades, owner reloads downgrades and conversions.
• Review documents with new owners and ensure signatures are obtained and consistent on all required signature lines.
• Reinforce the sale with a positive, enthusiastic presentation of the closing. Answers inquiries, provide information to owners.
• Ensure every Owner Confirmation interview is properly recorded
• Ensure new owners leave with all legally required documents and ownership materials
• Prepare contract package and submit timely to sales accounting
• Responsible for process that may include contract preparation through booking including follow up calls, rescission cancellations, insufficient funds, tracking reports, SPI notes, correspondence and customer service related issues.

JOB REQUIREMENTS:

• High school diploma or equivalent (GED)
• Strong written, verbal and interpersonal communication skills
• Computer proficient
• 6 months of customer service experience
• Outgoing personality and excellent customer service skills
• Must be able to multi-task and work in a fast-paced environment, handling multiple systems at once
• Ability to be flexible with work schedule, including overtime, weekends and holidays

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW

At Bluegreen Vacations, the health, safety and wellbeing of our associates, owners and guests are a top priority. In order to comply with state and local COVID-19 mandates, and in alignment with the most recent CDC guidelines, we have implemented various safety protocols within our operations, such as wearing masks and conducting temperature checks and health screenings for our associates. We promote fresh air and good hygiene, take great care to properly clean and sanitize our facilities, and offer associate benefits such as paid vacation and sick time, and paid time off to get your COVID-19 vaccine. We are all in this together!

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