Job description

The Digital Solutions team is looking for a QA Lead with 8+ years of overall experience in SQA & Manual Testing. What are we looking for? The ideal candidate should have at least 2-3 years of Mobile, Telecom, and/or Provisioning experience.

What’s in it for you?

Extended health benefits 30 days after joining

• Medical
• Dental
• Vision Insurance
• Prescription Drug Benefits
• Critical Illness Insurance
• Life Insurance
• Disability / Long-Term Disability / Accident insurance

Work Perks

• MotivateMe Wellness Rewards by Cigna
• Flexible Spending Accounts
• MetLaw Legal Services

Insurance

• Hospital Indemnity Insurance
• Allstate Identity Protection Insurance
• Nationwide Pet Insurance

Incentives

• 401 (K) with Employer matching contribution equal to 100% of elective deferrals that do not exceed 5% of compensation.
• TELUS International Employee Share Purchase Plan
• Performance Bonus
• Employee Referral Bonus
• Step-up program
• MyGrowth Platform - Internal Learning & Development libraries access Vacation
• 4 weeks of Paid Time Off

Required

• Ability to research, solve problems, and work both independently and in a team environment.
• Must have excellent time management skills.
• Strong Web services experience (SOAP / Rest / Postman).
• Good knowledge of database testing.
• Proficient of using ALM and Jira for test management.
• Identify dependency.
• Smoke Tests the environment.
• Run Functional Test Cases for new functionality/ enhancements.
• Run Regression Test suite to support existing functionality.
• Regular follow-ups with the Development team on defect status.
• Attend Defect Triage calls.
• Daily meeting with the development team on changes introduced and testing re-planning.
• Publish Test Reports.
• Excellent understanding of SDLC, STLC, ALM, and various software testing models and methodologies.
• Perform manual tests in support of software test requirements.
• Manages and supports the execution of varying types of complex test cases: i.e., service level, component, functional, regression, mobile, and end-to-end, etc. analysis.
• Document defects and collaborate with the development team on managing test results and feedback to developers.
• Provides detailed status reporting, metrics, and execution dashboards.
• Works well with customers and vendors, knows when and how hard to push to maintain a stable and reliable environment.
• Performs technical troubleshooting / diagnostic analysis of system defects and conducts impact assessment.

At Telus International, we focus on lean, agile, human-centered design. We take ownership of the digital journey from design, build, and delivery to operation and optimization. We leverage our automated and intelligent engagement tools for digital transformation. If you are interested in working with this leading-edge technology while providing the best-in-class customer experience, you are the missing piece of the puzzle!

Who is TELUS International?

As the technology division of TELUS International, Digital Solutions is the team in charge of providing technology services for international markets, including Project Management, Development, QA, IT Lifecycle Management, applications, implementation, and testing for the latest technologies that are revolutionizing the landscape.

Everyone belongs at TELUS International. It doesn’t matter who you are, what you do, or how you do it, at TELUS International, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have, the more likely we are to crack the code on what our customers want and what our communities need. From start-ups to large global brands, we deliver on all stages of customer growth and engagement. Our industry track record speaks for itself as we've partnered with the world's most respected and disruptive brands for over 17 years.

Equal Opportunity Employer:

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Job Types: Full-time, Contract

Salary: Up to $122,200.00 per year

Benefits:

• 401(k)
• Dental insurance
• Referral program
• Relocation assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• St. Louis, MO 63131: Reliably commute or planning to relocate before starting work (Required)

Experience:

• SQA: 5 years (Preferred)
• Telecommunication: 2 years (Required)

Work Location: One location

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