• Desired Competencies

Demonstrates USA Dutch Culture

• Credo
• We are dedicated to serving our customers
• We conduct ourselves with integrity
• We take pride in everything we do
• We are respectful of others
• We believe in working together
• We believe in a positive mindset
• We believe in the power of relationships
• Rivets
  • Give the customer a perfect experience. Fabricating a better world depends on having happy customers to fabricate for. In whatever way you touch the customer, make sure it gives complete satisfaction. The details matter. Give everything your personal touch. Be loyal to our customers. Make them loyal to you, and they will be loyal to us.
  • Serve each other as customers. Make life easy for your co-workers. Give them a perfect experience too. Make them want to do business with you. When you help your internal customers succeed, it flows through to the customers who pay us.
  • Take ownership. Make it your responsibility to ensure that everything turns out right. When you see a problem, solve it. Enlist others if you need to. Collaborate without casting blame. Persevere until you succeed.
  • Get it right. Customers have a low tolerance for mistakes. Do whatever it takes to eliminate them. If standard procedures aren't enough, come up with new ones. Ask questions when you're unsure about requirements, or if your work is right. Take it personally when your work is wrong.
  • Do the right thing. No matter what the circumstance, do what you know is right. Value the right result over shortcuts. Accept responsibility when you fall short. Make amends when you need to. Challenge your leaders when they need to be challenged. Value integrity to the highest degree.
  • Honor commitments. Be on time. Be reliable – do what you say you're going to do. Build a reputation as someone who can be counted upon. And do the same for the company.
  • Perform as if there is an audience. We perform together on stage for our customers. Hear the applause and cheers when you're great. It feels good, right? Enjoy the camaraderie of performing as a team. Take satisfaction from playing a part in something meaningful.
  • Go the extra mile as a team. Sometimes extra effort is required – unexpected problems arise, a customer needs a miracle, we are slammed beyond our usual work load. Do your part. Give the effort. Embrace a different role temporarily if that's what it takes. It takes the entire team to put on the show.
  • Build each other up. Be a teacher. Be a positive influence. Demonstrate commitment to the success of others. Be a coach. Treat a person not as they are, but as they can be – and help them grow into it.
  • Assume positive intent. Work from the assumption that people are good, and have good intentions. Be slow to judge. Give people the benefit of the doubt. Lead with trust.
  • Be kind. Treat people with a genuine desire for their well-being. Make it about them. Be slow to judge; and when you must judge, judge with kindness. Be generous, be helpful, be gracious.
  • Be approachable. Make it easy for other people to come to you with questions, requests, and suggestions. Be pleasant. Respond to people with kindness and respect. On your bad days, be especially sure to treat people with respect.